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120 tools for “Social Analytics”

Few tools use these exact words, so these also include tools that match what you mean.

SprinklrNew
AI-native platform for customer service, social and marketing
PaidCustomer supportMade in United States
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NiCE CXone Mpower
Cloud contact center platform with AI agents, routing and analytics
From $110/moCustomer supportMade in United States
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respond.ioNew
Customer conversation platform with AI agents for WhatsApp and social
Free trialCustomer supportMade in Malaysia
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CollabNew
Contact center suite with virtual agents and speech analytics
PaidCustomer supportMade in Portugal
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VerintNew
Contact center platform with AI agents, agent assist and CX analytics
PaidCustomer supportMade in United States
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CloudTalk
Cloud call center with AI voice agents and call analytics
Free trialCustomer supportMade in Slovakia
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KhorosNew
AI-native customer engagement for communities and social media
PaidCustomer supportMade in United States
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Tactful AI
Customer experience platform with a unified inbox and AI agents
PaidCustomer support
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Siena AI
AI customer service agent built for direct-to-consumer brands
From $750/moCustomer support
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Octocom
AI agents for support and sales across chat, voice, email and social
Free trial · $100/moCustomer support
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Zipchat
AI agent for e-commerce sales and support on chat, WhatsApp and social
Free trialCustomer support
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ImpersonNew
Turnkey chatbots for lead generation, sales and support
PaidCustomer support
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Level AI
Contact center AI for QA automation, analytics and agent coaching
PaidCustomer supportMade in United States
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Zendesk
Help desk and AI agents for customer and employee service teams
Free trial · $25/moCustomer support21 views25 clicks to the websiteMade in United States
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OmnichatNew
AI social CRM for WhatsApp, Instagram, Messenger and LINE
Free trialCustomer supportMade in Hong Kong SAR China
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Social Intents
AI chat agents and live chat you answer from Teams, Slack or Google Chat
Free trial · $29/moCustomer supportMade in United States
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TwilioNew
Communications APIs for SMS, voice and email, with tools for voice AI agents
Free trialCustomer supportMade in United States
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Salesforce Service Cloud
Salesforce customer service platform with Agentforce AI agents
Free trial · $25/moCustomer supportMade in United States
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EdgeTier
AI analytics for every contact centre conversation in real time
PaidCustomer support4 viewsMade in Ireland
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Amazon Connect
Pay-as-you-go cloud contact center from AWS with built-in AI
PaidCustomer supportMade in United States
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Decagon
AI concierge agents for chat, email and phone customer support
PaidCustomer support1 views1 clicks to the websiteMade in United States
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AiChat
AI chatbots for support and sales on web, WhatsApp and social apps
Freemium · $37/moCustomer support
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Genesys Cloud
Cloud contact center platform with AI-powered routing and agents
From $75/moCustomer supportMade in United States
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GliaNew
Banking AI platform for voice agents, digital support and outreach
PaidCustomer supportMade in United States
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Brandwise
AI agent that moderates comments and answers DMs for e-commerce brands
Free trial · $49/moCustomer support
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Chatbase
Build an AI support agent trained on your own content in minutes
Freemium · $40/moCustomer supportMade in United States
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Cohezion
AI bug reports and player feedback analysis for game communities
Free trialCustomer support
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SoundHound AINew
Voice-native AI agents for service, ordering and commerce
PaidCustomer supportMade in United States
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daiseeNew
Automated QA and speech analytics for every contact centre call
From $99/moCustomer supportMade in Australia
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Gorgias
E-commerce help desk with an AI agent built for Shopify stores
Free trial · $10/moCustomer supportMade in United States
Visit