kitio.aiAdded Nov 5, 2026
Sprinklr
PaidAI-native platform for customer service, social and marketing
What is Sprinklr?
Sprinklr is a customer experience platform that covers the contact center, social customer service and social media marketing in one system. It adds conversational analytics, contact center intelligence and a knowledge base to help teams handle conversations at scale.
On the service side it offers inbound and outbound contact centers, voice, a unified agent desktop, self-service and a service command center. Marketing teams get social publishing, competitive benchmarking, campaign planning and ad comment moderation.
The site cites Forrester recognition for its social suite and contact center platform. Pricing is not published in the evidence, so buyers need to ask the sales team.
Features
- Omnichannel contact center
- Conversational analytics
- Social publishing
- Unified agent desktop
- Knowledge base
- Ad comment moderation
Tags
Releases
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Organization
Sprinklr
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Service and marketing tools in one platform
- Covers voice and social channels
- Built for large distributed teams
Cons
- Pricing is not published
- Large platform with many modules
- Likely oversized for small teams
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Q&A
What is Sprinklr?
Sprinklr is a customer experience platform that covers the contact center, social customer service and social media marketing in one system. It adds conversational analytics, contact center intelligence and a knowledge base to help teams handle conversations at scale.
What can Sprinklr do besides social media?
It also runs inbound and outbound contact centers, voice, self-service and conversational analytics.
Who is Sprinklr for?
Its features such as distributed-team social marketing and a service command center point to mid-size and large organizations.
How much does Sprinklr cost?
Sprinklr is paid.
Is there a free version of Sprinklr?
No. Sprinklr is a paid tool.
What are the main features of Sprinklr?
Omnichannel contact center, Conversational analytics, Social publishing, Unified agent desktop, Knowledge base, Ad comment moderation.
Who makes Sprinklr?
Sprinklr is made by Sprinklr.
What are the best alternatives to Sprinklr?
Popular alternatives include RingCentral, Amazon Connect, Five9.