kitio.aiAdded Nov 5, 2026
Verint
PaidContact center platform with AI agents, agent assist and CX analytics
What is Verint?
Verint sells contact center software that layers AI agents, real-time agent assist and conversation analytics on top of a company's existing systems. Large customer service operations use it for workforce management and quality checks as well.
Conversational AI agents automate tasks end to end, while agent and supervisor assist tools help staff during and after interactions. Quality Intelligence scores every human and automated interaction, and omnichannel analytics and voice-of-the-customer tools surface trends from conversations.
The Da Vinci AI layer handles governance, guardrails and model management, and a CX Data Hub unifies engagement data. Verint also offers interaction recording, compliance tools, and fraud and security products for banks and financial firms.
Features
- Conversational AI agents
- Real-time agent assist
- Quality Intelligence
- Workforce management
- CX analytics
- Interaction recording
Tags
Releases
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Organization
Verint Systems
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Works on top of existing contact center tools
- Scores all interactions, not samples
- Strong workforce management heritage
Cons
- No public pricing
- Aimed at large contact centers
- Broad suite takes time to roll out
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Q&A
What is Verint?
Verint sells contact center software that layers AI agents, real-time agent assist and conversation analytics on top of a company's existing systems. Large customer service operations use it for workforce management and quality checks as well.
How much does Verint cost?
Verint is paid.
Is there a free version of Verint?
No. Verint is a paid tool.
What are the main features of Verint?
Conversational AI agents, Real-time agent assist, Quality Intelligence, Workforce management, CX analytics, Interaction recording.
Who makes Verint?
Verint is made by Verint Systems.
What are the best alternatives to Verint?
Popular alternatives include ASAPP, SoundHound AI, LivePerson.