kitio.aiAdded Oct 28, 2026
NiCE CXone Mpower
From $110/moCloud contact center platform with AI agents, routing and analytics
What is NiCE CXone Mpower?
NiCE CXone Mpower is a cloud contact center suite that combines routing, workforce management, quality tools and AI agents. It is used by large service organisations to run voice and digital customer service at scale.
The platform covers inbound and outbound calling, digital channels, workforce scheduling, recording and interaction analytics. Mpower agents and copilots automate routine conversations, summarise calls and guide human agents during interactions, using NiCE's Enlighten AI models.
After acquiring Cognigy in 2025, NiCE folded Cognigy's conversational AI into CXone Mpower while still offering it separately. Pricing is quoted per seat and per module through NiCE sales.
Features
- Omnichannel routing
- Workforce management
- AI agents and copilots
- Interaction analytics
- Quality management
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Organization
NiCE
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- $110/mo
- Billing frequency
- Monthly
NiCE CXone Mpower plans
Omnichannel Suite
$110/mo
- Per agent
- AI routing
- Outbound engagement
Essential Suite
$135/mo
- Per agent
- Adds workforce engagement tools
Core Suite
$169/mo
- Per agent
- Screen recording and quality management
Complete Suite
$209/mo
- Per agent
- Gamification and knowledge portal
Ultimate Suite
$249/mo
- Per agent, plus $0.25 per session
- Agentic experience automation
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the NiCE CXone Mpower site.Official pricing
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Pros and cons
Pros
- Complete contact center suite
- Strong workforce tools
- Proven at very large scale
Cons
- Complex to configure
- Expensive for small teams
- Many modules sold separately
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Q&A
What is NiCE CXone Mpower?
NiCE CXone Mpower is a cloud contact center suite that combines routing, workforce management, quality tools and AI agents. It is used by large service organisations to run voice and digital customer service at scale.
How much does NiCE CXone Mpower cost?
NiCE CXone Mpower is paid, with paid plans from $110/mo.
Is there a free version of NiCE CXone Mpower?
No. NiCE CXone Mpower is a paid tool.
What are the main features of NiCE CXone Mpower?
Omnichannel routing, Workforce management, AI agents and copilots, Interaction analytics, Quality management.
Who makes NiCE CXone Mpower?
NiCE CXone Mpower is made by NiCE.
What are the best alternatives to NiCE CXone Mpower?
Popular alternatives include Five9, Genesys Cloud, ASAPP.