kitio.aiAdded Oct 28, 2026
Genesys Cloud
From $75/moCloud contact center platform with AI-powered routing and agents
What is Genesys Cloud?
Genesys Cloud is a cloud contact center platform used by large service organisations for voice, digital channels and workforce engagement. It includes AI virtual agents, agent copilot and predictive routing that matches customers to the best available agent.
The platform handles inbound and outbound calls, chat, messaging and email, with built-in workforce management, quality monitoring and speech analytics. Genesys AI adds virtual agents, real-time agent guidance, call summaries and journey analytics.
Genesys Cloud is sold in tiers that bundle channels and AI features, and it integrates with Salesforce, Microsoft Teams, ServiceNow and other enterprise systems through its AppFoundry marketplace.
Features
- Predictive routing
- AI virtual agents
- Agent copilot
- Workforce engagement
- Speech analytics
Tags
Releases
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Organization
Genesys
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- $75/mo
- Billing frequency
- Monthly
Genesys Cloud plans
Genesys Cloud CX 1
$75/mo
- Per user, billed annually
- Voice contact center
Genesys Cloud CX 2
$115/mo
- Per user, billed annually
- Voice and digital channels
Genesys Cloud CX 3
$155/mo
- Per user, billed annually
- Omnichannel plus workforce engagement
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the Genesys Cloud site.Official pricing
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Pros and cons
Pros
- Very complete feature set
- Strong analytics
- Large partner ecosystem
Cons
- High total cost
- Long implementation projects
- Interface takes time to learn
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Q&A
What is Genesys Cloud?
Genesys Cloud is a cloud contact center platform used by large service organisations for voice, digital channels and workforce engagement. It includes AI virtual agents, agent copilot and predictive routing that matches customers to the best available agent.
How much does Genesys Cloud cost?
Genesys Cloud is paid, with paid plans from $75/mo.
Is there a free version of Genesys Cloud?
No. Genesys Cloud is a paid tool.
What are the main features of Genesys Cloud?
Predictive routing, AI virtual agents, Agent copilot, Workforce engagement, Speech analytics.
Who makes Genesys Cloud?
Genesys Cloud is made by Genesys.
What are the best alternatives to Genesys Cloud?
Popular alternatives include Five9, Amazon Connect, NiCE CXone Mpower.