kitio.aiAdded Oct 28, 2026
Zendesk
Free trial · $25/moHelp desk and AI agents for customer and employee service teams
What is Zendesk?
Zendesk is a ticketing and customer service suite with AI agents, agent copilot tools and quality assurance. Companies of all sizes use it to manage email, chat, phone and social support, and its AI agents are billed per automated resolution.
The Suite bundles ticketing, messaging, voice and a help center. Zendesk AI adds autonomous agents that resolve requests, a copilot that suggests replies and next steps, intelligent triage, and Zendesk QA for scoring conversations. A large marketplace connects it to CRMs, e-commerce stores and billing tools.
In 2026 Zendesk also acquired Forethought and launched AI agents for employee service in Slack and Microsoft Teams, extending the same platform to internal IT and HR requests.
Features
- Omnichannel ticketing
- Autonomous AI agents
- Agent copilot
- Zendesk QA
- Help center and community
Tags
Releases
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Organization
Zendesk
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Free trial
- Paid options from
- $25/mo
- Billing frequency
- Monthly
- Free trial duration
- 14 days
Zendesk plans
Support Team
$25/mo
- Per agent
- Email and ticketing
- Ticket routing
- Prebuilt dashboards
Suite Team
$69/mo
- Per agent
- AI agents
- Knowledge base
- Telephony
Suite Professional
$149/mo
- Per agent
- Admin copilot
- App Builder
- Advanced automation
Enterprise
Contact sales
- Custom workflows
- Advanced compliance
- Sandbox
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the Zendesk site.Official pricing
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Pros and cons
Pros
- Mature, widely supported ticketing
- Huge app marketplace
- Scales from small teams to enterprise
Cons
- Advanced AI costs extra
- Setup can get complex
- Per-agent pricing adds up fast
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Q&A
What is Zendesk?
Zendesk is a ticketing and customer service suite with AI agents, agent copilot tools and quality assurance. Companies of all sizes use it to manage email, chat, phone and social support, and its AI agents are billed per automated resolution.
Does Zendesk charge for AI resolutions?
Yes. Automated resolutions by its AI agents are billed on top of agent seats, with pay-as-you-go and committed options.
How much does Zendesk cost?
Zendesk is free trial, with paid plans from $25/mo. There is a 14-day free trial.
Is there a free version of Zendesk?
No, but you can try it free for 14 days before paying.
What are the main features of Zendesk?
Omnichannel ticketing, Autonomous AI agents, Agent copilot, Zendesk QA, Help center and community.
Who makes Zendesk?
Zendesk is made by Zendesk.
What are the best alternatives to Zendesk?
Popular alternatives include Freshdesk, Intercom, Salesforce Service Cloud.