kitio.aiAdded Oct 28, 2026
Siena AI
From $750/moAI customer service agent built for direct-to-consumer brands
What is Siena AI?
Siena AI is an AI agent for e-commerce brands that answers customers across email, chat, SMS, WhatsApp and social media. It handles order questions, returns and product advice in the brand's voice and works alongside help desks like Gorgias and Zendesk.
Siena connects to Shopify, return apps and shipping tools so it can check order status, start exchanges or update addresses. Teams write guidance in plain language, and Siena follows it while matching the brand's tone, including on public social comments and Instagram DMs.
Dashboards show automation rate, customer sentiment and recurring product issues, which some brands pass on to merchandising and operations teams. Pricing is quoted through sales based on conversation volume.
Features
- Email, chat and social replies
- Shopify order actions
- Brand voice tuning
- Help desk integrations
- Sentiment insights
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Releases
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Organization
Siena AI
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- $750/mo
- Billing frequency
- Monthly
Siena AI plans
Platform fee
$750/mo
- Core AI engine
- Unlimited sandbox
- Onboarding and Slack support
Automation Pack
$0.90 / ticket
- Pay per automated ticket
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the Siena AI site.Official pricing
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Pros and cons
Pros
- Built for DTC support patterns
- Good social channel coverage
- Works on top of existing desks
Cons
- Mainly fits e-commerce
- Pricing not public
- Depends on help desk integrations
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Q&A
What is Siena AI?
Siena AI is an AI agent for e-commerce brands that answers customers across email, chat, SMS, WhatsApp and social media. It handles order questions, returns and product advice in the brand's voice and works alongside help desks like Gorgias and Zendesk.
How much does Siena AI cost?
Siena AI is paid, with paid plans from $750/mo.
Is there a free version of Siena AI?
No. Siena AI is a paid tool.
What are the main features of Siena AI?
Email, chat and social replies, Shopify order actions, Brand voice tuning, Help desk integrations, Sentiment insights.
Who makes Siena AI?
Siena AI is made by Siena AI.
What are the best alternatives to Siena AI?
Popular alternatives include Tidio, Smartsupp, Re:amaze.