Refund & Cancellation Policy

Last updated October 30, 2026

This policy explains our no-refund rule for products bought on kitio.ai, and how to cancel a subscription. It is part of our Terms of Service. Payments are handled by Dodo Payments, our merchant of record.

At a glance

All sales are final. We do not give refunds in any case.

What you are buying

Basic listing ($49), Featured launch ($199) and Spotlight ($699) are one-time payments for a digital service: a review of your tool by a person, and, if it is approved, a listing that stays in the directory. Featured launch and Spotlight also include 7 days of featured placement, and Spotlight includes one shoutout in our weekly newsletter. The sidebar sponsor slot ($299 per month), the category sponsor ($299 per month) and the alternatives sponsor ($249 per month) are monthly subscriptions for an ad card on the site, reviewed before it runs. Nothing is shipped.

You pay for the review, not for an approval. Please read our Terms of Service and check that your product qualifies before you pay.

1. No refunds

Every payment on kitio.ai is final and non-refundable, in any case. This includes, but is not limited to, when:

• we reject your tool, Featured placement or ad in review;
• you change your mind, before or after it is published;
• your listing or ad gets less traffic, clicks, sign-ups or sales than you expected. We do not promise any results;
• we remove or unpublish your listing or ad, for example because it broke our terms, the product stopped working, or we received a legal complaint;
• you cancel a sponsor subscription part way through a month;
• your product shuts down, changes, or no longer needs the listing.

2. Adult, porn, gambling and betting products

We do not accept pornography or other adult or sexual content, or gambling, betting, casino, lottery or sports-betting products (see section 3 of our Terms of Service). If you pay to submit a tool, Featured placement or ad for one of these, we reject or remove it and you do not get a refund in any case, whether it is caught at review or after it goes live.

3. Sponsor subscriptions and cancellation

A sponsor slot renews monthly until you cancel. You can cancel at any time and you are never locked in.

• How to cancel. Use the subscription management link from Dodo Payments (in your receipt email, or through its customer portal), or email [email protected] from the address you paid with and we will cancel it for you. Cancel at least 48 hours before your renewal date so it takes effect before the next charge.
• What happens when you cancel. No further charges are made. Your ad stays live until the end of the month you already paid for, then it is taken down.
• Months already paid are not refunded, including the current month.
• If a renewal payment fails, Dodo Payments may retry it. If it keeps failing, the subscription ends and your ad is taken down.

4. Billing mistakes

If you think a charge is wrong, for example you were charged twice or charged after you cancelled, email [email protected] within 7 days of the charge with the email address you paid with and the date of payment. This does not change the rule above: we do not refund a correct charge for any reason.

5. Chargebacks

Please contact us before you dispute a charge with your bank. A chargeback on a valid purchase breaks these terms, and we will contest it and may restrict your account and remove your listings or ads. Dodo Payments' buyer terms apply to payment processing and disputes.

6. Contact

kitio.ai. Email [email protected].