kitio.aiAdded Oct 28, 2026
Salesforce Service Cloud
Free trial · $25/moSalesforce customer service platform with Agentforce AI agents
What is Salesforce Service Cloud?
Service Cloud is Salesforce's customer service platform for case management, contact centers and field service, with Agentforce AI agents built in. Large companies already on Salesforce use it to give agents full CRM context on every case.
Agents work cases from email, chat, phone and messaging inside the Salesforce console, with routing, knowledge articles and service analytics. Agentforce agents resolve routine requests and update records, while AI features summarise cases and draft replies for human agents.
Salesforce briefly called the product Agentforce Service in 2025 and returned to the Service Cloud name in September 2026. It also acquired Fin, formerly Intercom, in 2026.
Features
- Case management
- Agentforce AI agents
- Omnichannel routing
- Knowledge base
- Service analytics
Tags
Releases
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Salesforce Service Cloud was added to the directory.
Organization
Salesforce
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Free trial
- Paid options from
- $25/mo
- Billing frequency
- Monthly
Salesforce Service Cloud plans
Starter Suite
$25/mo
- Per user
- Case management
- Email and knowledge base
Pro Suite
$100/mo
- Per user, billed annually
- Service automation
- Omni-channel routing
Enterprise
$175/mo
- Per user, billed annually
- Advanced case workflows
- Customizable service console
Unlimited
$350/mo
- Per user, billed annually
- Premier support
- Full sandbox
Agentforce Max Edition
$550/mo
- Per user, starting price
- Agentforce add-on included
- 2.75M Flex Credits per org/year
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the Salesforce Service Cloud site.Official pricing
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Pros and cons
Pros
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
Cons
- Expensive per user
- Needs admins or consultants
- AI usage billed separately
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Q&A
What is Salesforce Service Cloud?
Service Cloud is Salesforce's customer service platform for case management, contact centers and field service, with Agentforce AI agents built in. Large companies already on Salesforce use it to give agents full CRM context on every case.
Is Agentforce Service the same as Service Cloud?
Yes. Salesforce used the Agentforce Service name for about a year before returning to Service Cloud in September 2026.
How much does Salesforce Service Cloud cost?
Salesforce Service Cloud is free trial, with paid plans from $25/mo.
Is there a free version of Salesforce Service Cloud?
No, but you can try it free before paying.
What are the main features of Salesforce Service Cloud?
Case management, Agentforce AI agents, Omnichannel routing, Knowledge base, Service analytics.
Who makes Salesforce Service Cloud?
Salesforce Service Cloud is made by Salesforce.
What are the best alternatives to Salesforce Service Cloud?
Popular alternatives include HubSpot Service Hub, Kustomer, Zendesk.