kitio.aiAdded Oct 28, 2026
Level AI
PaidContact center AI for QA automation, analytics and agent coaching
What is Level AI?
Level AI offers contact center software that automatically scores conversations, surfaces customer insights and assists agents in real time. It serves mid-market and enterprise service teams that want to replace manual QA sampling.
Its QA-GPT evaluates every call and chat against scorecards, and InstaScore gives agents quick feedback after each interaction. Analytics group conversations by intent and sentiment, while real-time assist surfaces knowledge and prompts during calls. Level AI also offers virtual agents for routine requests.
Integrations cover contact center platforms such as Five9, Genesys and Talkdesk and help desks such as Zendesk and Salesforce. Pricing is quoted per seat through sales, and deployments typically start with automated QA.
Features
- Automated QA scoring
- Customer intent analytics
- Real-time agent assist
- Coaching workflows
- Virtual agents
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Organization
Level AI
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Covers all conversations in QA
- Clear coaching insights
- Good integration list
Cons
- Pricing through sales only
- Scorecard setup takes effort
- Less known than larger suites
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Q&A
What is Level AI?
Level AI offers contact center software that automatically scores conversations, surfaces customer insights and assists agents in real time. It serves mid-market and enterprise service teams that want to replace manual QA sampling.
How much does Level AI cost?
Level AI is paid.
Is there a free version of Level AI?
No. Level AI is a paid tool.
What are the main features of Level AI?
Automated QA scoring, Customer intent analytics, Real-time agent assist, Coaching workflows, Virtual agents.
Who makes Level AI?
Level AI is made by Level AI.
What are the best alternatives to Level AI?
Popular alternatives include Observe.AI, Spiral by UJET, Amazon Connect.