kitio.aiAdded Oct 28, 2026
Amazon Connect
PaidPay-as-you-go cloud contact center from AWS with built-in AI
What is Amazon Connect?
Amazon Connect is AWS's cloud contact center service, billed by usage rather than by seat. It suits companies already on AWS that want voice, chat and tasks with built-in AI for self-service, agent assistance and analytics.
Teams design call and chat flows in a visual editor, then add AI self-service agents, real-time agent recommendations, automatic call summaries and sentiment analysis. Contact Lens provides transcripts, quality scoring and trend analysis across conversations.
Because it runs on AWS, Connect integrates with Lambda, Bedrock models and other AWS services, and companies pay only for minutes, messages and features they use.
Features
- Visual flow designer
- AI self-service agents
- Agent recommendations
- Contact Lens analytics
- Usage-based billing
Tags
Releases
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Organization
Amazon Web Services
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
Amazon Connect plans
Chat
$0.010 / message
- Per message sent or received
- No fixed costs
Voice
$0.038 / minute
- Per voice minute
- Standard telephony rates apply
Email
$0.080 / email
- Per email sent or received
SMS and 3P messaging
$0.014 / message
- Per message sent or received
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the Amazon Connect site.Official pricing
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Pros and cons
Pros
- No seat licences
- Deep AWS integration
- Scales up and down easily
Cons
- Needs AWS skills to set up
- Costs hard to predict
- Fewer out-of-box CRM features
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Q&A
What is Amazon Connect?
Amazon Connect is AWS's cloud contact center service, billed by usage rather than by seat. It suits companies already on AWS that want voice, chat and tasks with built-in AI for self-service, agent assistance and analytics.
How much does Amazon Connect cost?
Amazon Connect is paid.
Is there a free version of Amazon Connect?
No. Amazon Connect is a paid tool.
What are the main features of Amazon Connect?
Visual flow designer, AI self-service agents, Agent recommendations, Contact Lens analytics, Usage-based billing.
Who makes Amazon Connect?
Amazon Connect is made by Amazon Web Services.
What are the best alternatives to Amazon Connect?
Popular alternatives include Five9, Genesys Cloud, Talkdesk.