kitio.aiAdded Oct 28, 2026
EdgeTier
PaidAI analytics for every contact centre conversation in real time
What is EdgeTier?
EdgeTier analyzes all customer conversations in a contact centre as they happen, flagging emerging issues before they escalate and showing why customers get in touch. It is built for high-volume operations in retail, travel, iGaming, financial services, utilities and telecoms.
Explore brings support data and insights into one hub, Sonar detects anomalies and estimates their impact, and Coach runs AI-assisted QA on agent performance. Ask Spotlight lets teams question the data directly, and integrations connect existing support software.
Pricing is based on the interactions analyzed and the modules used rather than seats. Plans start at €20,000 and suit operations with more than 150,000 customer interactions a year.
Features
- Real-time conversation analysis
- Sonar anomaly detection
- Coach agent QA
- Customer insights hub
- Ask Spotlight
- Integrations
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Releases
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Organization
EdgeTier
🇮🇪 Ireland
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Analyzes 100% of conversations
- Not priced per seat
- Implementation included
Cons
- Plans start at €20,000
- Only fits high-volume contact centres
- No self-serve price list
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Q&A
What is EdgeTier?
EdgeTier analyzes all customer conversations in a contact centre as they happen, flagging emerging issues before they escalate and showing why customers get in touch. It is built for high-volume operations in retail, travel, iGaming, financial services, utilities and telecoms.
How does EdgeTier price its platform?
By the volume of interactions analyzed and the modules chosen, not by agent seats, with plans starting at €20,000.
Is EdgeTier suitable for small support teams?
It is aimed at operations handling more than 150,000 customer interactions a year.
How much does EdgeTier cost?
EdgeTier is paid.
Is there a free version of EdgeTier?
No. EdgeTier is a paid tool.
What are the main features of EdgeTier?
Real-time conversation analysis, Sonar anomaly detection, Coach agent QA, Customer insights hub, Ask Spotlight, Integrations.
Who makes EdgeTier?
EdgeTier is made by EdgeTier.
What are the best alternatives to EdgeTier?
Popular alternatives include Amazon Connect, Five9, Genesys Cloud.