kitio.aiAdded Nov 5, 2026
Collab
PaidContact center suite with virtual agents and speech analytics
What is Collab?
Collab sells contact center software that handles voice, chat, WhatsApp, email and social channels in one platform, with AI built in through its AI Studio. It has served contact centers for more than 20 years and can run in the cloud, on-premises or in a hybrid setup.
AI Studio groups virtual agents that answer customers, WorkAgents for internal tasks, agent assist that helps human agents during conversations, and speech analytics for quality monitoring. The wider OneContact suite adds a PBX, flow design, CRM connectors, an interaction data hub, workforce optimization, scripting and gamification for agents.
The company works through a partner network as well as directly, and its site is available in English, German, Spanish, French and two Portuguese variants. Pricing is not published and starts with a call with the sales team.
Features
- AI virtual agents
- Agent assist
- Speech analytics and QA
- Voice, chat, WhatsApp and email
- CRM connectors
- Cloud, on-prem or hybrid
Tags
Releases
+ Submit new release- Listed
Collab was added to the directory.
Organization
Collab
🇵🇹 Portugal
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
Sponsored
Your AI tool here
A Featured launch puts your tool in this spot and on the home page for a week.
Top Collab alternatives
View allCustomer support
Automated QA and speech analytics for every contact centre call
Customer support
Business phone system with voice AI receptionist and agents
Customer support
AI-native platform for customer service, social and marketing
If you liked Collab
Pay-as-you-go cloud contact center from AWS with built-in AI
PaidCustomer supportMade in United StatesCloud contact center software with AI agents and agent assist
PaidCustomer supportMade in United StatesCloud contact center platform with AI-powered routing and agents
From $75/moCustomer supportMade in United StatesCloud contact center platform with AI agents, routing and analytics
From $110/moCustomer supportMade in United StatesGenerative AI agent and agent tools for enterprise contact centers
PaidCustomer support1 viewsMade in United States
Pros and cons
Pros
- Long track record in contact centers
- On-premises deployment available
- Wide channel coverage
Cons
- No public pricing
- Large suite takes time to set up
- Aimed at mid-size and large teams
Prompts & results
No prompts yet. Add your own prompt and output to help others use this tool.
Share a prompt
Reviews
Q&A
What is Collab?
Collab sells contact center software that handles voice, chat, WhatsApp, email and social channels in one platform, with AI built in through its AI Studio. It has served contact centers for more than 20 years and can run in the cloud, on-premises or in a hybrid setup.
Can Collab run on our own servers?
Yes. Collab can be deployed in the cloud, on-premises or as a hybrid of the two.
How much does Collab cost?
Collab is paid.
Is there a free version of Collab?
No. Collab is a paid tool.
What are the main features of Collab?
AI virtual agents, Agent assist, Speech analytics and QA, Voice, chat, WhatsApp and email, CRM connectors, Cloud, on-prem or hybrid.
Who makes Collab?
Collab is made by Collab.
What are the best alternatives to Collab?
Popular alternatives include NovaTalks, daisee, RingCentral.