kitio.aiAdded Oct 28, 2026
Gladly
PaidPeople-centred customer service platform with AI for retail brands
What is Gladly?
Gladly is a customer service platform that organises support around people rather than tickets, showing each customer as one continuous conversation. It is mainly used by retail and consumer brands, and its Gladly AI agent handles routine questions across channels.
Voice, email, chat, SMS and social messages all appear in a single lifelong conversation per customer, so agents see earlier orders and contacts. Gladly AI answers questions, takes actions such as order lookups and hands off to agents with full context.
Gladly integrates with Shopify, Salesforce Commerce Cloud and other commerce platforms so agents can see orders and loyalty status. It is priced per user, with AI usage billed on top of seats.
Features
- Lifelong customer conversation
- Gladly AI agent
- Built-in voice
- Commerce integrations
- Agent coaching
Tags
Releases
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Organization
Gladly
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Native voice alongside digital channels
- Clear customer history
- Designed for retail support
Cons
- No free trial on the site
- Less flexible for B2B workflows
- Pricing requires a sales call
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Q&A
What is Gladly?
Gladly is a customer service platform that organises support around people rather than tickets, showing each customer as one continuous conversation. It is mainly used by retail and consumer brands, and its Gladly AI agent handles routine questions across channels.
How much does Gladly cost?
Gladly is paid.
Is there a free version of Gladly?
No. Gladly is a paid tool.
What are the main features of Gladly?
Lifelong customer conversation, Gladly AI agent, Built-in voice, Commerce integrations, Agent coaching.
Who makes Gladly?
Gladly is made by Gladly.
What are the best alternatives to Gladly?
Popular alternatives include Re:amaze, Dixa, Zendesk.