kitio.aiAdded Oct 28, 2026
Intercom
Free trial · $39/moCustomer service help desk with messaging, tickets and a built-in AI agent
What is Intercom?
Intercom is a customer service platform that combines live chat, a shared inbox, tickets and a help center. It is used by software and consumer companies, and it ships with the Fin AI agent answering first-line questions before human agents step in.
Agents work in a single inbox that pulls in chat, email, phone and social messages. Copilot drafts replies for human agents from your docs and past conversations, while workflows route and tag conversations automatically. Product tours and outbound messages let teams reach customers inside their app.
Seats are priced per agent, and AI resolutions by Fin are billed separately per outcome. The company behind Intercom now operates as Fin and became part of Salesforce in 2026.
Features
- Shared omnichannel inbox
- Fin AI agent
- Copilot for human agents
- Help center builder
- Workflow automation
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Releases
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Intercom was added to the directory.
Organization
Fin (Salesforce)
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Free trial
- Paid options from
- $39/mo
- Billing frequency
- Monthly
- Free trial duration
- 14 days
Intercom plans
Essential
$39/mo
- Per seat
- Fin AI Agent at $0.99/outcome
- Shared inbox and ticketing
- Public help center
Advanced
$99/mo
- Per seat
- Workflows automation builder
- Multiple team inboxes
- 20 free Lite seats
Expert
$139/mo
- Per seat
- SSO and identity management
- HIPAA support and SLAs
- 50 free Lite seats
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the Intercom site.Official pricing
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Pros and cons
Pros
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
Cons
- Seat and AI costs add up
- Pricing pages change often
- Advanced reporting needs top tiers
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Q&A
What is Intercom?
Intercom is a customer service platform that combines live chat, a shared inbox, tickets and a help center. It is used by software and consumer companies, and it ships with the Fin AI agent answering first-line questions before human agents step in.
Do I have to use Fin with Intercom?
Fin is included and switched on in many setups, but you can run Intercom as a human-only help desk and control when AI answers.
How much does Intercom cost?
Intercom is free trial, with paid plans from $39/mo. There is a 14-day free trial.
Is there a free version of Intercom?
No, but you can try it free for 14 days before paying.
What are the main features of Intercom?
Shared omnichannel inbox, Fin AI agent, Copilot for human agents, Help center builder, Workflow automation.
Who makes Intercom?
Intercom is made by Fin (Salesforce).
What are the best alternatives to Intercom?
Popular alternatives include Re:amaze, Zendesk, Salesforce Service Cloud.