kitio.aiAdded Oct 28, 2026
HubSpot Service Hub
Freemium · $20/moHelp desk on HubSpot's CRM with an AI customer agent
What is HubSpot Service Hub?
Service Hub is HubSpot's customer service software, combining a help desk, knowledge base, customer portal and feedback surveys on the HubSpot CRM. Its Breeze customer agent answers support questions using your knowledge base and website content.
Because tickets live on the same CRM as marketing and sales data, agents see every deal, email and page view for a contact. The AI customer agent handles chat and email questions and escalates to the team, while other AI tools summarise tickets and suggest replies.
HubSpot offers free service tools, with paid Starter, Professional and Enterprise tiers that add automation, SLAs, playbooks, customer success workspaces and custom reporting.
Features
- Ticketing help desk
- Breeze customer agent
- Knowledge base
- Customer portal
- Feedback surveys
Tags
Releases
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HubSpot Service Hub was added to the directory.
Organization
HubSpot
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Freemium
- Paid options from
- $20/mo
- Billing frequency
- Monthly
HubSpot Service Hub plans
Free
Free
- Free help desk and ticketing tools
- Live chat and shared inbox
Starter
$20/mo
- Per seat
- Help desk and ticket automation
- Remove HubSpot branding
Professional
$100/mo
- Per seat
- Customer portal and knowledge base
- Feedback surveys and SLAs
Enterprise
$150/mo
- Per seat, billed annually
- Advanced permissions and custom objects
- Skill-based routing
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the HubSpot Service Hub site.Official pricing
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Pros and cons
Pros
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
Cons
- Advanced features need costly tiers
- Less depth than dedicated desks
- AI credits are limited per plan
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Q&A
What is HubSpot Service Hub?
Service Hub is HubSpot's customer service software, combining a help desk, knowledge base, customer portal and feedback surveys on the HubSpot CRM. Its Breeze customer agent answers support questions using your knowledge base and website content.
How much does HubSpot Service Hub cost?
HubSpot Service Hub is freemium, with paid plans from $20/mo.
Is there a free version of HubSpot Service Hub?
Yes. HubSpot Service Hub has a free plan, and paid plans add more usage and features.
What are the main features of HubSpot Service Hub?
Ticketing help desk, Breeze customer agent, Knowledge base, Customer portal, Feedback surveys.
Who makes HubSpot Service Hub?
HubSpot Service Hub is made by HubSpot.
What are the best alternatives to HubSpot Service Hub?
Popular alternatives include Salesforce Service Cloud, Kustomer, Zendesk.