kitio.aiAdded Oct 28, 2026
Dixa
PaidCustomer service platform with an AI agent built for e-commerce
What is Dixa?
Dixa is a customer service platform for e-commerce brands that brings phone, email, chat and social messages into one agent workspace. Its AI agent, Mim, resolves inquiries and carries out tasks on its own, and an AI co-pilot helps human agents with the rest.
The Team Hub shows every conversation on one screen, while routing and an automation builder decide who handles what. Knowledge management feeds both Mim and the co-pilot, and quality assurance, performance insights and an AI voice agent round out the platform.
Pricing is per seat, with AI and voice usage billed on top. Dixa publishes a comparison against Zendesk and documents its API for developers, and it positions itself for brands with seasonal peaks in contact volume.
Features
- Mim AI agent
- AI co-pilot
- Omnichannel inbox
- Intelligent routing
- Quality assurance
- AI voice agent
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Releases
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Organization
Dixa
🇩🇰 Denmark
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Phone, email, chat and social in one place
- AI agent can take actions, not just answer
- Built-in QA and insights
Cons
- Per-seat price is higher than many rivals
- AI and voice usage cost extra
- Plans start at €89 per seat
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Q&A
What is Dixa?
Dixa is a customer service platform for e-commerce brands that brings phone, email, chat and social messages into one agent workspace. Its AI agent, Mim, resolves inquiries and carries out tasks on its own, and an AI co-pilot helps human agents with the rest.
Does Dixa include phone support?
Yes. Phone sits alongside email, chat and social in the same workspace, and an AI voice agent is also available.
How is Dixa's AI priced?
Seats are billed per agent, and AI and voice usage are charged on top of the seat price.
How much does Dixa cost?
Dixa is paid.
Is there a free version of Dixa?
No. Dixa is a paid tool.
What are the main features of Dixa?
Mim AI agent, AI co-pilot, Omnichannel inbox, Intelligent routing, Quality assurance, AI voice agent.
Who makes Dixa?
Dixa is made by Dixa.
What are the best alternatives to Dixa?
Popular alternatives include Re:amaze, Gladly, Zendesk.