kitio.aiRe:amaze vs Gladly
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Re:amaze starts at $29/mo and Gladly starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared multichannel inbox
- Re:amaze AI agent
- Chatbots and live chat
- FAQ knowledge base
- Status page
- Push campaigns
- Lifelong customer conversation
- Gladly AI agent
- Built-in voice
- Commerce integrations
- Agent coaching
| Feature | Re:amaze | Gladly |
|---|---|---|
| Best for | Help desk and AI agent for e-commerce customer service | People-centred customer service platform with AI for retail brands |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $29/mo | See pricing page |
| Free plan | No, 14-day trial | No |
| Made by | Re:amaze | Gladly |
| Based in | – | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Re:amaze starts at $29/mo and Gladly starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Basic
$29/mo
- Per user
- Unlimited email inboxes and live chat
- 5 AI resolutions per user
- Workflow macros
Pro
$49/mo
- Per user
- Multiple brands in one account
- SMS and voice channels
- 10 AI resolutions per user
Starter
$59/mo
- Flat rate, unlimited team members
- Basic plan features
- 500 responded conversations
Plus
$69/mo
- Per user
- Live screensharing
- Custom bots and customer intent
- 20 AI resolutions per user
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Re:amaze
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
- Flat-rate option for small teams
- No free plan
- Priced per team member
- AI resolutions beyond the allowance cost extra
Gladly
- Native voice alongside digital channels
- Clear customer history
- Designed for retail support
- No free trial on the site
- Less flexible for B2B workflows
- Pricing requires a sales call
Which one should you choose?
Choose Re:amaze if you want:
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
Watch out: no free plan.
Choose Gladly if you want:
- Native voice alongside digital channels
- Clear customer history
- Designed for retail support
Watch out: no free trial on the site.
Re:amaze vs Gladly FAQ
What is the difference between Re:amaze and Gladly?
Re:amaze: Help desk and AI agent for e-commerce customer service. Gladly: People-centred customer service platform with AI for retail brands. Both are customer support tools.
Is Re:amaze or Gladly cheaper?
Re:amaze starts at $29/mo and Gladly starts at See pricing page. Check both pricing pages for current plans.
Do Re:amaze and Gladly have free plans?
Re:amaze: No, 14-day trial. Gladly: No.
Who makes Re:amaze?
Re:amaze is made by Re:amaze.
Who makes Gladly?
Gladly is made by Gladly, based in United States.
Which should I choose, Re:amaze or Gladly?
Choose Re:amaze if you value email, chat, social, sms and voice together and ai agent included on every plan. Choose Gladly if you value native voice alongside digital channels and clear customer history.