kitio.aiGladly vs Dixa
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gladly starts at See pricing page and Dixa starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Lifelong customer conversation
- Gladly AI agent
- Built-in voice
- Commerce integrations
- Agent coaching
- Mim AI agent
- AI co-pilot
- Omnichannel inbox
- Intelligent routing
- Quality assurance
- AI voice agent
| Feature | Gladly | Dixa |
|---|---|---|
| Best for | People-centred customer service platform with AI for retail brands | Customer service platform with an AI agent built for e-commerce |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Gladly | Dixa |
| Based in | United States | Denmark |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Gladly starts at See pricing page and Dixa starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gladly
- Native voice alongside digital channels
- Clear customer history
- Designed for retail support
- No free trial on the site
- Less flexible for B2B workflows
- Pricing requires a sales call
Dixa
- Phone, email, chat and social in one place
- AI agent can take actions, not just answer
- Built-in QA and insights
- Per-seat price is higher than many rivals
- AI and voice usage cost extra
- Plans start at €89 per seat
Which one should you choose?
Choose Gladly if you want:
- Native voice alongside digital channels
- Clear customer history
- Designed for retail support
Watch out: no free trial on the site.
Choose Dixa if you want:
- Phone, email, chat and social in one place
- AI agent can take actions, not just answer
- Built-in QA and insights
Watch out: per-seat price is higher than many rivals.
Gladly vs Dixa FAQ
What is the difference between Gladly and Dixa?
Gladly: People-centred customer service platform with AI for retail brands. Dixa: Customer service platform with an AI agent built for e-commerce. Both are customer support tools.
Is Gladly or Dixa cheaper?
Gladly starts at See pricing page and Dixa starts at See pricing page. Check both pricing pages for current plans.
Do Gladly and Dixa have free plans?
Gladly: No. Dixa: No.
Who makes Gladly?
Gladly is made by Gladly, based in United States.
Who makes Dixa?
Dixa is made by Dixa, based in Denmark.
Which should I choose, Gladly or Dixa?
Choose Gladly if you value native voice alongside digital channels and clear customer history. Choose Dixa if you value phone, email, chat and social in one place and ai agent can take actions, not just answer.