kitio.aiAdded Oct 28, 2026
Freshdesk
Free trial · $19/moHelp desk software with Freddy AI agents and agent copilot
What is Freshdesk?
Freshdesk is a ticketing and omnichannel help desk from Freshworks, popular with small and mid-sized support teams. Its Freddy AI adds an AI agent that answers customers and a copilot that drafts and summarises replies for human agents.
Teams manage email, chat, phone and social messages in one workspace with SLAs, automations and a knowledge base. Freddy AI Agent is sold in session packs and can be deployed on web chat and messaging channels, while Freddy Copilot is a per-agent add-on for drafting, rephrasing and summarising tickets.
Freshdesk connects to the wider Freshworks suite, including Freshservice for IT service management and Freshchat for messaging, and to hundreds of marketplace apps for CRM, billing and e-commerce data.
Features
- Omnichannel ticketing
- Freddy AI Agent
- Freddy Copilot
- Knowledge base
- SLA management
Tags
Releases
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Freshdesk was added to the directory.
Organization
Freshworks
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Free trial
- Paid options from
- $19/mo
- Billing frequency
- Monthly
Freshdesk plans
Growth
$19/mo
- Per agent, billed annually
- Freddy AI Agent (500 sessions included)
- Ticketing and shared inbox
- Customer portal and knowledge base
Pro
$55/mo
- Per agent, billed annually
- Multilingual helpdesk
- Custom dashboards and intelligent routing
- Multiple SLA policies
Enterprise
$89/mo
- Per agent, billed annually
- Freddy AI Insights
- Skill-based routing and sandbox
- Audit logs and IP whitelisting
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the Freshdesk site.Official pricing
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Pros and cons
Pros
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
Cons
- AI features are paid add-ons
- Reporting is basic on lower tiers
- Interface can feel cluttered
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Q&A
What is Freshdesk?
Freshdesk is a ticketing and omnichannel help desk from Freshworks, popular with small and mid-sized support teams. Its Freddy AI adds an AI agent that answers customers and a copilot that drafts and summarises replies for human agents.
How much does Freshdesk cost?
Freshdesk is free trial, with paid plans from $19/mo.
Is there a free version of Freshdesk?
No, but you can try it free before paying.
What are the main features of Freshdesk?
Omnichannel ticketing, Freddy AI Agent, Freddy Copilot, Knowledge base, SLA management.
Who makes Freshdesk?
Freshdesk is made by Freshworks.
What are the best alternatives to Freshdesk?
Popular alternatives include Zendesk, Intercom, Salesforce Service Cloud.