kitio.aiAdded Oct 28, 2026
Tidio
Freemium · $29/moLive chat and Lyro AI agent for small online stores and businesses
What is Tidio?
Tidio combines live chat, a shared inbox, tickets and the Lyro AI agent in one tool for small businesses and e-commerce shops. Lyro answers common questions from your own content and product data, and is billed by the number of AI conversations.
The chat widget installs on Shopify, WordPress, Wix and other site builders in a few minutes. Lyro learns from help articles, FAQs and Shopify catalogues, and can recommend products as well as answer support questions. Flows let teams build rule-based automations for greetings, lead capture and abandoned carts.
There is a free plan for basic live chat, while paid plans add more human-handled conversations, and Lyro is purchased separately in conversation packs.
Features
- Lyro AI agent
- Live chat widget
- Shared inbox
- Automation flows
- Shopify integration
Tags
Releases
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Tidio was added to the directory.
Organization
Tidio
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Freemium
- Paid options from
- $29/mo
- Billing frequency
- Monthly
Tidio plans
Starter
$29/mo
- 100 billable conversations
- Live chat and ticketing
- 50 one-off Lyro AI conversations
Growth
$59/mo
- Starting price, from 250 conversations
- Advanced analytics and permissions
- Automatic assignment and macros
Plus
$300/mo
- Plus monthly usage
- Dedicated success manager
- Discounted usage rates
Premium
Contact sales
- From 3,000 Lyro AI conversations
- Guaranteed 50% Lyro resolution rate
- Pay-per-resolution billing
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the Tidio site.Official pricing
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Pros and cons
Pros
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
Cons
- Several separate usage meters
- Limited for large support teams
- Lyro costs extra on top of plans
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Q&A
What is Tidio?
Tidio combines live chat, a shared inbox, tickets and the Lyro AI agent in one tool for small businesses and e-commerce shops. Lyro answers common questions from your own content and product data, and is billed by the number of AI conversations.
How much does Tidio cost?
Tidio is freemium, with paid plans from $29/mo.
Is there a free version of Tidio?
Yes. Tidio has a free plan, and paid plans add more usage and features.
What are the main features of Tidio?
Lyro AI agent, Live chat widget, Shared inbox, Automation flows, Shopify integration.
Who makes Tidio?
Tidio is made by Tidio.
What are the best alternatives to Tidio?
Popular alternatives include Smartsupp, Re:amaze, Intercom.