kitio.aiTidio vs Re:amaze
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Tidio starts at $29/mo and Re:amaze starts at $29/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Lyro AI agent
- Live chat widget
- Shared inbox
- Automation flows
- Shopify integration
- Shared multichannel inbox
- Re:amaze AI agent
- Chatbots and live chat
- FAQ knowledge base
- Status page
- Push campaigns
| Feature | Tidio | Re:amaze |
|---|---|---|
| Best for | Live chat and Lyro AI agent for small online stores and businesses | Help desk and AI agent for e-commerce customer service |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $29/mo | $29/mo |
| Free plan | Yes | No, 14-day trial |
| Made by | Tidio | Re:amaze |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Tidio starts at $29/mo and Re:amaze starts at $29/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$29/mo
- 100 billable conversations
- Live chat and ticketing
- 50 one-off Lyro AI conversations
Growth
$59/mo
- Starting price, from 250 conversations
- Advanced analytics and permissions
- Automatic assignment and macros
Plus
$300/mo
- Plus monthly usage
- Dedicated success manager
- Discounted usage rates
Premium
Contact sales
- From 3,000 Lyro AI conversations
- Guaranteed 50% Lyro resolution rate
- Pay-per-resolution billing
4 plans
Basic
$29/mo
- Per user
- Unlimited email inboxes and live chat
- 5 AI resolutions per user
- Workflow macros
Pro
$49/mo
- Per user
- Multiple brands in one account
- SMS and voice channels
- 10 AI resolutions per user
Starter
$59/mo
- Flat rate, unlimited team members
- Basic plan features
- 500 responded conversations
Plus
$69/mo
- Per user
- Live screensharing
- Custom bots and customer intent
- 20 AI resolutions per user
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Tidio
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
- Several separate usage meters
- Limited for large support teams
- Lyro costs extra on top of plans
Re:amaze
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
- Flat-rate option for small teams
- No free plan
- Priced per team member
- AI resolutions beyond the allowance cost extra
Which one should you choose?
Choose Tidio if you want:
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
Watch out: several separate usage meters.
Choose Re:amaze if you want:
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
Watch out: no free plan.
Tidio vs Re:amaze FAQ
What is the difference between Tidio and Re:amaze?
Tidio: Live chat and Lyro AI agent for small online stores and businesses. Re:amaze: Help desk and AI agent for e-commerce customer service. Both are customer support tools.
Is Tidio or Re:amaze cheaper?
Tidio starts at $29/mo and Re:amaze starts at $29/mo. Check both pricing pages for current plans.
Do Tidio and Re:amaze have free plans?
Tidio: Yes. Re:amaze: No, 14-day trial.
Who makes Tidio?
Tidio is made by Tidio, based in United States.
Who makes Re:amaze?
Re:amaze is made by Re:amaze.
Which should I choose, Tidio or Re:amaze?
Choose Tidio if you value quick to install on most sites and free plan available. Choose Re:amaze if you value email, chat, social, sms and voice together and ai agent included on every plan.