kitio.aiTidio vs Smartsupp
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Tidio starts at $29/mo and Smartsupp starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Lyro AI agent
- Live chat widget
- Shared inbox
- Automation flows
- Shopify integration
- Mira AI agent
- AI reply assistant with translation
- Multichannel inbox
- Chatbot flows
- MCP and API access
- Mobile SDK
| Feature | Tidio | Smartsupp |
|---|---|---|
| Best for | Live chat and Lyro AI agent for small online stores and businesses | Live chat and Mira AI shopping assistant for online stores |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $29/mo | See pricing page |
| Free plan | Yes | Yes |
| Made by | Tidio | Smartsupp |
| Based in | United States | Czechia |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Tidio starts at $29/mo and Smartsupp starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$29/mo
- 100 billable conversations
- Live chat and ticketing
- 50 one-off Lyro AI conversations
Growth
$59/mo
- Starting price, from 250 conversations
- Advanced analytics and permissions
- Automatic assignment and macros
Plus
$300/mo
- Plus monthly usage
- Dedicated success manager
- Discounted usage rates
Premium
Contact sales
- From 3,000 Lyro AI conversations
- Guaranteed 50% Lyro resolution rate
- Pay-per-resolution billing
6 plans
Free
Free
- 25 conversations per month
- Live chat, WhatsApp and Messenger
- 14-day chat history
Mira AI Agent
$16/mo billed yearly
- 100 conversations per month
- One website
- Handover to human agent
Solo
$17/mo billed yearly
- Email inbox connection
- Basic automated messages
- 50 AI reply assists per month
Plus
$25/mo billed yearly
- Automated chatbot workflows
- MCP and API access
- 250 AI reply assists per month
Expert
$83/mo billed yearly
- Premium support
- 500 AI reply assists per month
Ultimate
From $280/mo
- Custom limits and setup
- Dedicated account manager
- API and data exports
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Tidio
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
- Several separate usage meters
- Limited for large support teams
- Lyro costs extra on top of plans
Smartsupp
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
- Human handover built in
- Free plan caps at 25 conversations a month
- AI agent is billed separately
- Listed prices assume annual billing
Which one should you choose?
Choose Tidio if you want:
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
Watch out: several separate usage meters.
Choose Smartsupp if you want:
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
Watch out: free plan caps at 25 conversations a month.
Tidio vs Smartsupp FAQ
What is the difference between Tidio and Smartsupp?
Tidio: Live chat and Lyro AI agent for small online stores and businesses. Smartsupp: Live chat and Mira AI shopping assistant for online stores. Both are customer support tools.
Is Tidio or Smartsupp cheaper?
Tidio starts at $29/mo and Smartsupp starts at See pricing page. Check both pricing pages for current plans.
Do Tidio and Smartsupp have free plans?
Tidio: Yes. Smartsupp: Yes.
Who makes Tidio?
Tidio is made by Tidio, based in United States.
Who makes Smartsupp?
Smartsupp is made by Smartsupp, based in Czechia.
Which should I choose, Tidio or Smartsupp?
Choose Tidio if you value quick to install on most sites and free plan available. Choose Smartsupp if you value free plan includes chat, whatsapp and messenger and ai replies translate messages.