kitio.aiLiveChat vs Tidio
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. LiveChat starts at See pricing page and Tidio starts at $29/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Real-time website chat
- AI reply assistant
- Visitor tracking
- ChatBot integration
- Marketplace apps
- Lyro AI agent
- Live chat widget
- Shared inbox
- Automation flows
- Shopify integration
| Feature | LiveChat | Tidio |
|---|---|---|
| Best for | Website live chat software with AI reply suggestions and chatbots | Live chat and Lyro AI agent for small online stores and businesses |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | See pricing page | $29/mo |
| Free plan | No, 14-day trial | Yes |
| Made by | Text | Tidio |
| Based in | Poland | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
LiveChat starts at See pricing page and Tidio starts at $29/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$29/mo
- 100 billable conversations
- Live chat and ticketing
- 50 one-off Lyro AI conversations
Growth
$59/mo
- Starting price, from 250 conversations
- Advanced analytics and permissions
- Automatic assignment and macros
Plus
$300/mo
- Plus monthly usage
- Dedicated success manager
- Discounted usage rates
Premium
Contact sales
- From 3,000 Lyro AI conversations
- Guaranteed 50% Lyro resolution rate
- Pay-per-resolution billing
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
LiveChat
- Polished agent interface
- Large integration marketplace
- Quick to install
- Per-agent pricing adds up
- Chatbot and help desk sold separately
- AI is assistive, not autonomous
Tidio
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
- Several separate usage meters
- Limited for large support teams
- Lyro costs extra on top of plans
Which one should you choose?
Choose LiveChat if you want:
- Polished agent interface
- Large integration marketplace
- Quick to install
Watch out: per-agent pricing adds up.
Choose Tidio if you want:
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
Watch out: several separate usage meters.
LiveChat vs Tidio FAQ
What is the difference between LiveChat and Tidio?
LiveChat: Website live chat software with AI reply suggestions and chatbots. Tidio: Live chat and Lyro AI agent for small online stores and businesses. Both are customer support tools.
Is LiveChat or Tidio cheaper?
LiveChat starts at See pricing page and Tidio starts at $29/mo. Check both pricing pages for current plans.
Do LiveChat and Tidio have free plans?
LiveChat: No, 14-day trial. Tidio: Yes.
Who makes LiveChat?
LiveChat is made by Text, based in Poland.
Who makes Tidio?
Tidio is made by Tidio, based in United States.
Which should I choose, LiveChat or Tidio?
Choose LiveChat if you value polished agent interface and large integration marketplace. Choose Tidio if you value quick to install on most sites and free plan available.