kitio.aiSalesforce Service Cloud vs Gladly
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Salesforce Service Cloud starts at $25/mo and Gladly starts at See pricing page. Check both pricing pages for current plans.
Salesforce customer service platform with Agentforce AI agents
Free trial · $25/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Case management
- Agentforce AI agents
- Omnichannel routing
- Knowledge base
- Service analytics
- Lifelong customer conversation
- Gladly AI agent
- Built-in voice
- Commerce integrations
- Agent coaching
| Feature | Salesforce Service Cloud | Gladly |
|---|---|---|
| Best for | Salesforce customer service platform with Agentforce AI agents | People-centred customer service platform with AI for retail brands |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $25/mo | See pricing page |
| Free plan | No, trial available | No |
| Made by | Salesforce | Gladly |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Salesforce Service Cloud starts at $25/mo and Gladly starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter Suite
$25/mo
- Per user
- Case management
- Email and knowledge base
Pro Suite
$100/mo
- Per user, billed annually
- Service automation
- Omni-channel routing
Enterprise
$175/mo
- Per user, billed annually
- Advanced case workflows
- Customizable service console
Unlimited
$350/mo
- Per user, billed annually
- Premier support
- Full sandbox
Agentforce Max Edition
$550/mo
- Per user, starting price
- Agentforce add-on included
- 2.75M Flex Credits per org/year
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Salesforce Service Cloud
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
- Expensive per user
- Needs admins or consultants
- AI usage billed separately
Gladly
- Native voice alongside digital channels
- Clear customer history
- Designed for retail support
- No free trial on the site
- Less flexible for B2B workflows
- Pricing requires a sales call
Which one should you choose?
Choose Salesforce Service Cloud if you want:
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
Watch out: expensive per user.
Choose Gladly if you want:
- Native voice alongside digital channels
- Clear customer history
- Designed for retail support
Watch out: no free trial on the site.
Salesforce Service Cloud vs Gladly FAQ
What is the difference between Salesforce Service Cloud and Gladly?
Salesforce Service Cloud: Salesforce customer service platform with Agentforce AI agents. Gladly: People-centred customer service platform with AI for retail brands. Both are customer support tools.
Is Salesforce Service Cloud or Gladly cheaper?
Salesforce Service Cloud starts at $25/mo and Gladly starts at See pricing page. Check both pricing pages for current plans.
Do Salesforce Service Cloud and Gladly have free plans?
Salesforce Service Cloud: No, trial available. Gladly: No.
Who makes Salesforce Service Cloud?
Salesforce Service Cloud is made by Salesforce, based in United States.
Who makes Gladly?
Gladly is made by Gladly, based in United States.
Which should I choose, Salesforce Service Cloud or Gladly?
Choose Salesforce Service Cloud if you value native link to salesforce crm data and highly customisable. Choose Gladly if you value native voice alongside digital channels and clear customer history.