kitio.aiZendesk vs Re:amaze
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Zendesk has the lower starting price: about $25 a month, against $29 for Re:amaze.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Autonomous AI agents
- Agent copilot
- Zendesk QA
- Help center and community
- Shared multichannel inbox
- Re:amaze AI agent
- Chatbots and live chat
- FAQ knowledge base
- Status page
- Push campaigns
| Feature | Zendesk | Re:amaze |
|---|---|---|
| Best for | Help desk and AI agents for customer and employee service teams | Help desk and AI agent for e-commerce customer service |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $25/mo | $29/mo |
| Free plan | No, 14-day trial | No, 14-day trial |
| Made by | Zendesk | Re:amaze |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Zendesk has the lower starting price: about $25 a month, against $29 for Re:amaze.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Support Team
$25/mo
- Per agent
- Email and ticketing
- Ticket routing
- Prebuilt dashboards
Suite Team
$69/mo
- Per agent
- AI agents
- Knowledge base
- Telephony
Suite Professional
$149/mo
- Per agent
- Admin copilot
- App Builder
- Advanced automation
Enterprise
Contact sales
- Custom workflows
- Advanced compliance
- Sandbox
4 plans
Basic
$29/mo
- Per user
- Unlimited email inboxes and live chat
- 5 AI resolutions per user
- Workflow macros
Pro
$49/mo
- Per user
- Multiple brands in one account
- SMS and voice channels
- 10 AI resolutions per user
Starter
$59/mo
- Flat rate, unlimited team members
- Basic plan features
- 500 responded conversations
Plus
$69/mo
- Per user
- Live screensharing
- Custom bots and customer intent
- 20 AI resolutions per user
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zendesk
- Mature, widely supported ticketing
- Huge app marketplace
- Scales from small teams to enterprise
- Advanced AI costs extra
- Setup can get complex
- Per-agent pricing adds up fast
Re:amaze
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
- Flat-rate option for small teams
- No free plan
- Priced per team member
- AI resolutions beyond the allowance cost extra
Which one should you choose?
Choose Zendesk if you want:
- Mature, widely supported ticketing
- Huge app marketplace
- Scales from small teams to enterprise
Watch out: advanced ai costs extra.
Choose Re:amaze if you want:
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
Watch out: no free plan.
Zendesk vs Re:amaze FAQ
What is the difference between Zendesk and Re:amaze?
Zendesk: Help desk and AI agents for customer and employee service teams. Re:amaze: Help desk and AI agent for e-commerce customer service. Both are customer support tools.
Is Zendesk or Re:amaze cheaper?
Zendesk has the lower starting price: about $25 a month, against $29 for Re:amaze.
Do Zendesk and Re:amaze have free plans?
Zendesk: No, 14-day trial. Re:amaze: No, 14-day trial.
Who makes Zendesk?
Zendesk is made by Zendesk, based in United States.
Who makes Re:amaze?
Re:amaze is made by Re:amaze.
Which should I choose, Zendesk or Re:amaze?
Choose Zendesk if you value mature, widely supported ticketing and huge app marketplace. Choose Re:amaze if you value email, chat, social, sms and voice together and ai agent included on every plan.