kitio.aiFreshdesk vs Gladly
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshdesk starts at $19/mo and Gladly starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Freddy AI Agent
- Freddy Copilot
- Knowledge base
- SLA management
- Lifelong customer conversation
- Gladly AI agent
- Built-in voice
- Commerce integrations
- Agent coaching
| Feature | Freshdesk | Gladly |
|---|---|---|
| Best for | Help desk software with Freddy AI agents and agent copilot | People-centred customer service platform with AI for retail brands |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $19/mo | See pricing page |
| Free plan | No, trial available | No |
| Made by | Freshworks | Gladly |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Freshdesk starts at $19/mo and Gladly starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$19/mo
- Per agent, billed annually
- Freddy AI Agent (500 sessions included)
- Ticketing and shared inbox
- Customer portal and knowledge base
Pro
$55/mo
- Per agent, billed annually
- Multilingual helpdesk
- Custom dashboards and intelligent routing
- Multiple SLA policies
Enterprise
$89/mo
- Per agent, billed annually
- Freddy AI Insights
- Skill-based routing and sandbox
- Audit logs and IP whitelisting
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshdesk
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
- AI features are paid add-ons
- Reporting is basic on lower tiers
- Interface can feel cluttered
Gladly
- Native voice alongside digital channels
- Clear customer history
- Designed for retail support
- No free trial on the site
- Less flexible for B2B workflows
- Pricing requires a sales call
Which one should you choose?
Choose Freshdesk if you want:
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
Watch out: ai features are paid add-ons.
Choose Gladly if you want:
- Native voice alongside digital channels
- Clear customer history
- Designed for retail support
Watch out: no free trial on the site.
Freshdesk vs Gladly FAQ
What is the difference between Freshdesk and Gladly?
Freshdesk: Help desk software with Freddy AI agents and agent copilot. Gladly: People-centred customer service platform with AI for retail brands. Both are customer support tools.
Is Freshdesk or Gladly cheaper?
Freshdesk starts at $19/mo and Gladly starts at See pricing page. Check both pricing pages for current plans.
Do Freshdesk and Gladly have free plans?
Freshdesk: No, trial available. Gladly: No.
Who makes Freshdesk?
Freshdesk is made by Freshworks, based in United States.
Who makes Gladly?
Gladly is made by Gladly, based in United States.
Which should I choose, Freshdesk or Gladly?
Choose Freshdesk if you value lower entry price than many rivals and easy to set up. Choose Gladly if you value native voice alongside digital channels and clear customer history.