kitio.aiIntercom vs Re:amaze
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Re:amaze has the lower starting price: about $29 a month, against $39 for Intercom.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared omnichannel inbox
- Fin AI agent
- Copilot for human agents
- Help center builder
- Workflow automation
- Shared multichannel inbox
- Re:amaze AI agent
- Chatbots and live chat
- FAQ knowledge base
- Status page
- Push campaigns
| Feature | Intercom | Re:amaze |
|---|---|---|
| Best for | Customer service help desk with messaging, tickets and a built-in AI agent | Help desk and AI agent for e-commerce customer service |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $39/mo | $29/mo |
| Free plan | No, 14-day trial | No, 14-day trial |
| Made by | Fin (Salesforce) | Re:amaze |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Re:amaze has the lower starting price: about $29 a month, against $39 for Intercom.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Essential
$39/mo
- Per seat
- Fin AI Agent at $0.99/outcome
- Shared inbox and ticketing
- Public help center
Advanced
$99/mo
- Per seat
- Workflows automation builder
- Multiple team inboxes
- 20 free Lite seats
Expert
$139/mo
- Per seat
- SSO and identity management
- HIPAA support and SLAs
- 50 free Lite seats
4 plans
Basic
$29/mo
- Per user
- Unlimited email inboxes and live chat
- 5 AI resolutions per user
- Workflow macros
Pro
$49/mo
- Per user
- Multiple brands in one account
- SMS and voice channels
- 10 AI resolutions per user
Starter
$59/mo
- Flat rate, unlimited team members
- Basic plan features
- 500 responded conversations
Plus
$69/mo
- Per user
- Live screensharing
- Custom bots and customer intent
- 20 AI resolutions per user
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Intercom
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
- Seat and AI costs add up
- Pricing pages change often
- Advanced reporting needs top tiers
Re:amaze
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
- Flat-rate option for small teams
- No free plan
- Priced per team member
- AI resolutions beyond the allowance cost extra
Which one should you choose?
Choose Intercom if you want:
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
Watch out: seat and ai costs add up.
Choose Re:amaze if you want:
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
Watch out: no free plan.
Intercom vs Re:amaze FAQ
What is the difference between Intercom and Re:amaze?
Intercom: Customer service help desk with messaging, tickets and a built-in AI agent. Re:amaze: Help desk and AI agent for e-commerce customer service. Both are customer support tools.
Is Intercom or Re:amaze cheaper?
Re:amaze has the lower starting price: about $29 a month, against $39 for Intercom.
Do Intercom and Re:amaze have free plans?
Intercom: No, 14-day trial. Re:amaze: No, 14-day trial.
Who makes Intercom?
Intercom is made by Fin (Salesforce), based in United States.
Who makes Re:amaze?
Re:amaze is made by Re:amaze.
Which should I choose, Intercom or Re:amaze?
Choose Intercom if you value polished messenger and inbox and ai built into every plan. Choose Re:amaze if you value email, chat, social, sms and voice together and ai agent included on every plan.