kitio.aiMava vs Web2Chat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Web2Chat has the lower starting price: about $19 a month, against $39 for Mava.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared support inbox
- AI support agent
- Discord, Telegram and Slack channels
- Web chat widget
- Support analytics
- REST API and webhooks
- Website chat widget
- Shared inbox
- AI chatbot (Aura)
- Ticketing
- Knowledge base
- News center
| Feature | Mava | Web2Chat |
|---|---|---|
| Best for | AI support inbox for Discord, Telegram, Slack, email and web chat | Live chat, ticketing and knowledge base with an AI chatbot |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $39/mo | $19/mo |
| Free plan | Yes | Yes |
| Made by | Mava | Web2Chat |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Web2Chat has the lower starting price: about $19 a month, against $39 for Mava.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 30 support requests per month
- 1 seat
- All channels
- 2 AI training sources
Founder
$39/mo
- Per workspace
- 100 support requests per month
- 3 seats
- 14-day free trial
Growth
$99/mo
- Per workspace
- 500 support requests per month
- Unlimited seats
Scale
$199/mo
- Per workspace
- 2,000 support requests per month
- Multilingual AI bot
Enterprise
$599/mo
- Per workspace
- 10,000 support requests per month
- Rule and time-based automations
4 plans
Free
Free
- Chat widget and shared inbox
- Unlimited conversations
- Knowledge base
Aura Growth
$19/mo
- 2,000 message credits a month
- Up to 200 training pages
- 10 file uploads
Aura Business
$49/mo
- 5,000 message credits a month
- Up to 2,000 training pages
- 100 file uploads
Aura Enterprise
$99/mo
- 10,000 message credits a month
- Up to 10,000 training pages
- 500 file uploads
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Mava
- Strong fit for community-based support
- Free plan with all channels
- Unlimited seats from Growth
- Free plan capped at 30 requests a month
- Multilingual AI starts at Scale
- Overages tied to request limits
Web2Chat
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
- Help center on a custom domain
- AI chatbot costs extra
- Branding removal needs a paid plan
- Built for small teams, not large support orgs
Which one should you choose?
Choose Mava if you want:
- Strong fit for community-based support
- Free plan with all channels
- Unlimited seats from Growth
Watch out: free plan capped at 30 requests a month.
Choose Web2Chat if you want:
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
Watch out: ai chatbot costs extra.
Mava vs Web2Chat FAQ
What is the difference between Mava and Web2Chat?
Mava: AI support inbox for Discord, Telegram, Slack, email and web chat. Web2Chat: Live chat, ticketing and knowledge base with an AI chatbot. Both are customer support tools.
Is Mava or Web2Chat cheaper?
Web2Chat has the lower starting price: about $19 a month, against $39 for Mava.
Do Mava and Web2Chat have free plans?
Mava: Yes. Web2Chat: Yes.
Who makes Mava?
Mava is made by Mava.
Who makes Web2Chat?
Web2Chat is made by Web2Chat.
Which should I choose, Mava or Web2Chat?
Choose Mava if you value strong fit for community-based support and free plan with all channels. Choose Web2Chat if you value free plan with unlimited conversations and no cap on support tickets.