kitio.aiLiveChat vs Web2Chat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. LiveChat starts at See pricing page and Web2Chat starts at $19/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Real-time website chat
- AI reply assistant
- Visitor tracking
- ChatBot integration
- Marketplace apps
- Website chat widget
- Shared inbox
- AI chatbot (Aura)
- Ticketing
- Knowledge base
- News center
| Feature | LiveChat | Web2Chat |
|---|---|---|
| Best for | Website live chat software with AI reply suggestions and chatbots | Live chat, ticketing and knowledge base with an AI chatbot |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | See pricing page | $19/mo |
| Free plan | No, 14-day trial | Yes |
| Made by | Text | Web2Chat |
| Based in | Poland | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
LiveChat starts at See pricing page and Web2Chat starts at $19/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- Chat widget and shared inbox
- Unlimited conversations
- Knowledge base
Aura Growth
$19/mo
- 2,000 message credits a month
- Up to 200 training pages
- 10 file uploads
Aura Business
$49/mo
- 5,000 message credits a month
- Up to 2,000 training pages
- 100 file uploads
Aura Enterprise
$99/mo
- 10,000 message credits a month
- Up to 10,000 training pages
- 500 file uploads
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
LiveChat
- Polished agent interface
- Large integration marketplace
- Quick to install
- Per-agent pricing adds up
- Chatbot and help desk sold separately
- AI is assistive, not autonomous
Web2Chat
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
- Help center on a custom domain
- AI chatbot costs extra
- Branding removal needs a paid plan
- Built for small teams, not large support orgs
Which one should you choose?
Choose LiveChat if you want:
- Polished agent interface
- Large integration marketplace
- Quick to install
Watch out: per-agent pricing adds up.
Choose Web2Chat if you want:
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
Watch out: ai chatbot costs extra.
LiveChat vs Web2Chat FAQ
What is the difference between LiveChat and Web2Chat?
LiveChat: Website live chat software with AI reply suggestions and chatbots. Web2Chat: Live chat, ticketing and knowledge base with an AI chatbot. Both are customer support tools.
Is LiveChat or Web2Chat cheaper?
LiveChat starts at See pricing page and Web2Chat starts at $19/mo. Check both pricing pages for current plans.
Do LiveChat and Web2Chat have free plans?
LiveChat: No, 14-day trial. Web2Chat: Yes.
Who makes LiveChat?
LiveChat is made by Text, based in Poland.
Who makes Web2Chat?
Web2Chat is made by Web2Chat.
Which should I choose, LiveChat or Web2Chat?
Choose LiveChat if you value polished agent interface and large integration marketplace. Choose Web2Chat if you value free plan with unlimited conversations and no cap on support tickets.