kitio.aiBestChat vs Web2Chat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. BestChat has the lower starting price: about $10 a month, against $19 for Web2Chat.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI SmartBot for stores
- Product catalog learning
- AI reply writing
- AI Insights
- Shopify, Wix and WordPress apps
- Website chat widget
- Shared inbox
- AI chatbot (Aura)
- Ticketing
- Knowledge base
- News center
| Feature | BestChat | Web2Chat |
|---|---|---|
| Best for | Live chat with an AI SmartBot that learns your online store's products | Live chat, ticketing and knowledge base with an AI chatbot |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $10/mo | $19/mo |
| Free plan | Yes | Yes |
| Made by | BestChat | Web2Chat |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
BestChat has the lower starting price: about $10 a month, against $19 for Web2Chat.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 80 AI chats per month
- 80 products learned
- 1 agent seat
Starter
$10/mo
- 300 AI chats per month
- 300 products learned
- 100 AI training items
Basic
$30/mo
- 1,000 AI chats per month
- No BestChat branding
- 3 agent seats
Growth
$60/mo
- 3,000 AI chats per month
- Unlimited training items
- 6 agent seats
Enterprise
$450/mo
- Unlimited AI chats
- Independent data model
- Tuning by data scientists
4 plans
Free
Free
- Chat widget and shared inbox
- Unlimited conversations
- Knowledge base
Aura Growth
$19/mo
- 2,000 message credits a month
- Up to 200 training pages
- 10 file uploads
Aura Business
$49/mo
- 5,000 message credits a month
- Up to 2,000 training pages
- 100 file uploads
Aura Enterprise
$99/mo
- 10,000 message credits a month
- Up to 10,000 training pages
- 500 file uploads
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
BestChat
- Free plan with AI chats
- Low entry price
- Works with popular store builders
- AI chat caps on every paid tier
- Branding stays on the cheapest plans
- Few details on the AI model used
Web2Chat
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
- Help center on a custom domain
- AI chatbot costs extra
- Branding removal needs a paid plan
- Built for small teams, not large support orgs
Which one should you choose?
Choose BestChat if you want:
- Free plan with AI chats
- Low entry price
- Works with popular store builders
Watch out: ai chat caps on every paid tier.
Choose Web2Chat if you want:
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
Watch out: ai chatbot costs extra.
BestChat vs Web2Chat FAQ
What is the difference between BestChat and Web2Chat?
BestChat: Live chat with an AI SmartBot that learns your online store's products. Web2Chat: Live chat, ticketing and knowledge base with an AI chatbot. Both are customer support tools.
Is BestChat or Web2Chat cheaper?
BestChat has the lower starting price: about $10 a month, against $19 for Web2Chat.
Do BestChat and Web2Chat have free plans?
BestChat: Yes. Web2Chat: Yes.
Who makes BestChat?
BestChat is made by BestChat.
Who makes Web2Chat?
Web2Chat is made by Web2Chat.
Which should I choose, BestChat or Web2Chat?
Choose BestChat if you value free plan with ai chats and low entry price. Choose Web2Chat if you value free plan with unlimited conversations and no cap on support tickets.