kitio.aiZendesk vs Mava
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Zendesk has the lower starting price: about $25 a month, against $39 for Mava.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Autonomous AI agents
- Agent copilot
- Zendesk QA
- Help center and community
- Shared support inbox
- AI support agent
- Discord, Telegram and Slack channels
- Web chat widget
- Support analytics
- REST API and webhooks
| Feature | Zendesk | Mava |
|---|---|---|
| Best for | Help desk and AI agents for customer and employee service teams | AI support inbox for Discord, Telegram, Slack, email and web chat |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $25/mo | $39/mo |
| Free plan | No, 14-day trial | Yes |
| Made by | Zendesk | Mava |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Zendesk has the lower starting price: about $25 a month, against $39 for Mava.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Support Team
$25/mo
- Per agent
- Email and ticketing
- Ticket routing
- Prebuilt dashboards
Suite Team
$69/mo
- Per agent
- AI agents
- Knowledge base
- Telephony
Suite Professional
$149/mo
- Per agent
- Admin copilot
- App Builder
- Advanced automation
Enterprise
Contact sales
- Custom workflows
- Advanced compliance
- Sandbox
5 plans
Free
Free
- 30 support requests per month
- 1 seat
- All channels
- 2 AI training sources
Founder
$39/mo
- Per workspace
- 100 support requests per month
- 3 seats
- 14-day free trial
Growth
$99/mo
- Per workspace
- 500 support requests per month
- Unlimited seats
Scale
$199/mo
- Per workspace
- 2,000 support requests per month
- Multilingual AI bot
Enterprise
$599/mo
- Per workspace
- 10,000 support requests per month
- Rule and time-based automations
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zendesk
- Mature, widely supported ticketing
- Huge app marketplace
- Scales from small teams to enterprise
- Advanced AI costs extra
- Setup can get complex
- Per-agent pricing adds up fast
Mava
- Strong fit for community-based support
- Free plan with all channels
- Unlimited seats from Growth
- Free plan capped at 30 requests a month
- Multilingual AI starts at Scale
- Overages tied to request limits
Which one should you choose?
Choose Zendesk if you want:
- Mature, widely supported ticketing
- Huge app marketplace
- Scales from small teams to enterprise
Watch out: advanced ai costs extra.
Choose Mava if you want:
- Strong fit for community-based support
- Free plan with all channels
- Unlimited seats from Growth
Watch out: free plan capped at 30 requests a month.
Zendesk vs Mava FAQ
What is the difference between Zendesk and Mava?
Zendesk: Help desk and AI agents for customer and employee service teams. Mava: AI support inbox for Discord, Telegram, Slack, email and web chat. Both are customer support tools.
Is Zendesk or Mava cheaper?
Zendesk has the lower starting price: about $25 a month, against $39 for Mava.
Do Zendesk and Mava have free plans?
Zendesk: No, 14-day trial. Mava: Yes.
Who makes Zendesk?
Zendesk is made by Zendesk, based in United States.
Who makes Mava?
Mava is made by Mava.
Which should I choose, Zendesk or Mava?
Choose Zendesk if you value mature, widely supported ticketing and huge app marketplace. Choose Mava if you value strong fit for community-based support and free plan with all channels.