kitio.aiRe:amaze vs Web2Chat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Web2Chat has the lower starting price: about $19 a month, against $29 for Re:amaze.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared multichannel inbox
- Re:amaze AI agent
- Chatbots and live chat
- FAQ knowledge base
- Status page
- Push campaigns
- Website chat widget
- Shared inbox
- AI chatbot (Aura)
- Ticketing
- Knowledge base
- News center
| Feature | Re:amaze | Web2Chat |
|---|---|---|
| Best for | Help desk and AI agent for e-commerce customer service | Live chat, ticketing and knowledge base with an AI chatbot |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $29/mo | $19/mo |
| Free plan | No, 14-day trial | Yes |
| Made by | Re:amaze | Web2Chat |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Web2Chat has the lower starting price: about $19 a month, against $29 for Re:amaze.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Basic
$29/mo
- Per user
- Unlimited email inboxes and live chat
- 5 AI resolutions per user
- Workflow macros
Pro
$49/mo
- Per user
- Multiple brands in one account
- SMS and voice channels
- 10 AI resolutions per user
Starter
$59/mo
- Flat rate, unlimited team members
- Basic plan features
- 500 responded conversations
Plus
$69/mo
- Per user
- Live screensharing
- Custom bots and customer intent
- 20 AI resolutions per user
4 plans
Free
Free
- Chat widget and shared inbox
- Unlimited conversations
- Knowledge base
Aura Growth
$19/mo
- 2,000 message credits a month
- Up to 200 training pages
- 10 file uploads
Aura Business
$49/mo
- 5,000 message credits a month
- Up to 2,000 training pages
- 100 file uploads
Aura Enterprise
$99/mo
- 10,000 message credits a month
- Up to 10,000 training pages
- 500 file uploads
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Re:amaze
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
- Flat-rate option for small teams
- No free plan
- Priced per team member
- AI resolutions beyond the allowance cost extra
Web2Chat
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
- Help center on a custom domain
- AI chatbot costs extra
- Branding removal needs a paid plan
- Built for small teams, not large support orgs
Which one should you choose?
Choose Re:amaze if you want:
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
Watch out: no free plan.
Choose Web2Chat if you want:
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
Watch out: ai chatbot costs extra.
Re:amaze vs Web2Chat FAQ
What is the difference between Re:amaze and Web2Chat?
Re:amaze: Help desk and AI agent for e-commerce customer service. Web2Chat: Live chat, ticketing and knowledge base with an AI chatbot. Both are customer support tools.
Is Re:amaze or Web2Chat cheaper?
Web2Chat has the lower starting price: about $19 a month, against $29 for Re:amaze.
Do Re:amaze and Web2Chat have free plans?
Re:amaze: No, 14-day trial. Web2Chat: Yes.
Who makes Re:amaze?
Re:amaze is made by Re:amaze.
Who makes Web2Chat?
Web2Chat is made by Web2Chat.
Which should I choose, Re:amaze or Web2Chat?
Choose Re:amaze if you value email, chat, social, sms and voice together and ai agent included on every plan. Choose Web2Chat if you value free plan with unlimited conversations and no cap on support tickets.