kitio.aiIntercom vs Mava
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Intercom starts at $39/mo and Mava starts at $39/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared omnichannel inbox
- Fin AI agent
- Copilot for human agents
- Help center builder
- Workflow automation
- Shared support inbox
- AI support agent
- Discord, Telegram and Slack channels
- Web chat widget
- Support analytics
- REST API and webhooks
| Feature | Intercom | Mava |
|---|---|---|
| Best for | Customer service help desk with messaging, tickets and a built-in AI agent | AI support inbox for Discord, Telegram, Slack, email and web chat |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $39/mo | $39/mo |
| Free plan | No, 14-day trial | Yes |
| Made by | Fin (Salesforce) | Mava |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Intercom starts at $39/mo and Mava starts at $39/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Essential
$39/mo
- Per seat
- Fin AI Agent at $0.99/outcome
- Shared inbox and ticketing
- Public help center
Advanced
$99/mo
- Per seat
- Workflows automation builder
- Multiple team inboxes
- 20 free Lite seats
Expert
$139/mo
- Per seat
- SSO and identity management
- HIPAA support and SLAs
- 50 free Lite seats
5 plans
Free
Free
- 30 support requests per month
- 1 seat
- All channels
- 2 AI training sources
Founder
$39/mo
- Per workspace
- 100 support requests per month
- 3 seats
- 14-day free trial
Growth
$99/mo
- Per workspace
- 500 support requests per month
- Unlimited seats
Scale
$199/mo
- Per workspace
- 2,000 support requests per month
- Multilingual AI bot
Enterprise
$599/mo
- Per workspace
- 10,000 support requests per month
- Rule and time-based automations
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Intercom
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
- Seat and AI costs add up
- Pricing pages change often
- Advanced reporting needs top tiers
Mava
- Strong fit for community-based support
- Free plan with all channels
- Unlimited seats from Growth
- Free plan capped at 30 requests a month
- Multilingual AI starts at Scale
- Overages tied to request limits
Which one should you choose?
Choose Intercom if you want:
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
Watch out: seat and ai costs add up.
Choose Mava if you want:
- Strong fit for community-based support
- Free plan with all channels
- Unlimited seats from Growth
Watch out: free plan capped at 30 requests a month.
Intercom vs Mava FAQ
What is the difference between Intercom and Mava?
Intercom: Customer service help desk with messaging, tickets and a built-in AI agent. Mava: AI support inbox for Discord, Telegram, Slack, email and web chat. Both are customer support tools.
Is Intercom or Mava cheaper?
Intercom starts at $39/mo and Mava starts at $39/mo. Check both pricing pages for current plans.
Do Intercom and Mava have free plans?
Intercom: No, 14-day trial. Mava: Yes.
Who makes Intercom?
Intercom is made by Fin (Salesforce), based in United States.
Who makes Mava?
Mava is made by Mava.
Which should I choose, Intercom or Mava?
Choose Intercom if you value polished messenger and inbox and ai built into every plan. Choose Mava if you value strong fit for community-based support and free plan with all channels.