kitio.aiHelp Scout vs Web2Chat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Web2Chat has the lower starting price: about $19 a month, against $25 for Help Scout.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared email inbox
- Docs knowledge base
- Beacon chat widget
- AI Answers
- AI drafts and summaries
- Website chat widget
- Shared inbox
- AI chatbot (Aura)
- Ticketing
- Knowledge base
- News center
| Feature | Help Scout | Web2Chat |
|---|---|---|
| Best for | Shared inbox and help center with AI answers for small support teams | Live chat, ticketing and knowledge base with an AI chatbot |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $25/mo | $19/mo |
| Free plan | Yes | Yes |
| Made by | Help Scout | Web2Chat |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Web2Chat has the lower starting price: about $19 a month, against $25 for Help Scout.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 5 users
- 1 inbox
- 1 Docs site
Standard
$25/mo
- Per user
- Multiple inboxes and knowledge bases
- Live chat, SMS and social channels
- AI Inbox assistant
Plus
$45/mo
- Per user
- Advanced workflows and 2 SLA policies
- Secure customer portal
- Unlimited AI Drafts
Pro
$75/mo
- Per user
- Unlimited workflows and SLA policies
- SSO/SAML
- Strategic account manager
4 plans
Free
Free
- Chat widget and shared inbox
- Unlimited conversations
- Knowledge base
Aura Growth
$19/mo
- 2,000 message credits a month
- Up to 200 training pages
- 10 file uploads
Aura Business
$49/mo
- 5,000 message credits a month
- Up to 2,000 training pages
- 100 file uploads
Aura Enterprise
$99/mo
- 10,000 message credits a month
- Up to 10,000 training pages
- 500 file uploads
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Help Scout
- Very easy for new agents to learn
- Emails feel personal, not ticket-like
- Free plan for tiny teams
- Fewer enterprise features
- Phone support is limited
- Free plan caps monthly contacts
Web2Chat
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
- Help center on a custom domain
- AI chatbot costs extra
- Branding removal needs a paid plan
- Built for small teams, not large support orgs
Which one should you choose?
Choose Help Scout if you want:
- Very easy for new agents to learn
- Emails feel personal, not ticket-like
- Free plan for tiny teams
Watch out: fewer enterprise features.
Choose Web2Chat if you want:
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
Watch out: ai chatbot costs extra.
Help Scout vs Web2Chat FAQ
What is the difference between Help Scout and Web2Chat?
Help Scout: Shared inbox and help center with AI answers for small support teams. Web2Chat: Live chat, ticketing and knowledge base with an AI chatbot. Both are customer support tools.
Is Help Scout or Web2Chat cheaper?
Web2Chat has the lower starting price: about $19 a month, against $25 for Help Scout.
Do Help Scout and Web2Chat have free plans?
Help Scout: Yes. Web2Chat: Yes.
Who makes Help Scout?
Help Scout is made by Help Scout, based in United States.
Who makes Web2Chat?
Web2Chat is made by Web2Chat.
Which should I choose, Help Scout or Web2Chat?
Choose Help Scout if you value very easy for new agents to learn and emails feel personal, not ticket-like. Choose Web2Chat if you value free plan with unlimited conversations and no cap on support tickets.