kitio.aiGorgias vs Re:amaze
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gorgias has the lower starting price: about $10 a month, against $29 for Re:amaze.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shopify order actions
- AI Agent for support
- Shopping assistant
- Social and chat inbox
- Macros and rules
- Shared multichannel inbox
- Re:amaze AI agent
- Chatbots and live chat
- FAQ knowledge base
- Status page
- Push campaigns
| Feature | Gorgias | Re:amaze |
|---|---|---|
| Best for | E-commerce help desk with an AI agent built for Shopify stores | Help desk and AI agent for e-commerce customer service |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $10/mo | $29/mo |
| Free plan | No, trial available | No, 14-day trial |
| Made by | Gorgias | Re:amaze |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Gorgias has the lower starting price: about $10 a month, against $29 for Re:amaze.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter
$10/mo
- 50 billable tickets per month
- Unlimited users
Basic
$60/mo
- 300 billable tickets per month
Pro
$360/mo
- 2,000 billable tickets per month
Advanced
$900/mo
- 5,000 billable tickets per month
Enterprise
Contact sales
- Custom ticket volume
- Dedicated support
4 plans
Basic
$29/mo
- Per user
- Unlimited email inboxes and live chat
- 5 AI resolutions per user
- Workflow macros
Pro
$49/mo
- Per user
- Multiple brands in one account
- SMS and voice channels
- 10 AI resolutions per user
Starter
$59/mo
- Flat rate, unlimited team members
- Basic plan features
- 500 responded conversations
Plus
$69/mo
- Per user
- Live screensharing
- Custom bots and customer intent
- 20 AI resolutions per user
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gorgias
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
- AI resolutions can be billed twice
- Less suited to non-retail support
- Costs rise with ticket volume
Re:amaze
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
- Flat-rate option for small teams
- No free plan
- Priced per team member
- AI resolutions beyond the allowance cost extra
Which one should you choose?
Choose Gorgias if you want:
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
Watch out: ai resolutions can be billed twice.
Choose Re:amaze if you want:
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
Watch out: no free plan.
Gorgias vs Re:amaze FAQ
What is the difference between Gorgias and Re:amaze?
Gorgias: E-commerce help desk with an AI agent built for Shopify stores. Re:amaze: Help desk and AI agent for e-commerce customer service. Both are customer support tools.
Is Gorgias or Re:amaze cheaper?
Gorgias has the lower starting price: about $10 a month, against $29 for Re:amaze.
Do Gorgias and Re:amaze have free plans?
Gorgias: No, trial available. Re:amaze: No, 14-day trial.
Who makes Gorgias?
Gorgias is made by Gorgias, based in United States.
Who makes Re:amaze?
Re:amaze is made by Re:amaze.
Which should I choose, Gorgias or Re:amaze?
Choose Gorgias if you value very tight shopify integration and no per-seat fees. Choose Re:amaze if you value email, chat, social, sms and voice together and ai agent included on every plan.