kitio.aiGorgias vs Richpanel
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gorgias starts at $10/mo and Richpanel starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shopify order actions
- AI Agent for support
- Shopping assistant
- Social and chat inbox
- Macros and rules
- Order actions in tickets
- AI support agent
- Self-service order portal
- Shopify and Magento integration
- AI reply drafts
| Feature | Gorgias | Richpanel |
|---|---|---|
| Best for | E-commerce help desk with an AI agent built for Shopify stores | E-commerce help desk with AI agents and self-service order portal |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $10/mo | See pricing page |
| Free plan | No, trial available | No, trial available |
| Made by | Gorgias | Richpanel |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Gorgias starts at $10/mo and Richpanel starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter
$10/mo
- 50 billable tickets per month
- Unlimited users
Basic
$60/mo
- 300 billable tickets per month
Pro
$360/mo
- 2,000 billable tickets per month
Advanced
$900/mo
- 5,000 billable tickets per month
Enterprise
Contact sales
- Custom ticket volume
- Dedicated support
4 plans
Incubator
$9/mo for 3 agents (annual)
- Up to 3 seats
- Email, social and chat inbox
- Up to 50 AI-assisted replies
Pro
$59/agent/mo (annual)
- Per agent
- All features and automations
- AI included
Pro Max
$89/agent/mo (annual)
- Per agent
- Multiple brands
- Advanced automations
Enterprise
Custom
- Custom order volume
- Book a demo
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gorgias
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
- AI resolutions can be billed twice
- Less suited to non-retail support
- Costs rise with ticket volume
Richpanel
- Strong self-service deflection
- Built for retail workflows
- Clean agent interface
- Narrow e-commerce focus
- Smaller ecosystem than Gorgias
- AI usage costs extra
Which one should you choose?
Choose Gorgias if you want:
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
Watch out: ai resolutions can be billed twice.
Choose Richpanel if you want:
- Strong self-service deflection
- Built for retail workflows
- Clean agent interface
Watch out: narrow e-commerce focus.
Gorgias vs Richpanel FAQ
What is the difference between Gorgias and Richpanel?
Gorgias: E-commerce help desk with an AI agent built for Shopify stores. Richpanel: E-commerce help desk with AI agents and self-service order portal. Both are customer support tools.
Is Gorgias or Richpanel cheaper?
Gorgias starts at $10/mo and Richpanel starts at See pricing page. Check both pricing pages for current plans.
Do Gorgias and Richpanel have free plans?
Gorgias: No, trial available. Richpanel: No, trial available.
Who makes Gorgias?
Gorgias is made by Gorgias, based in United States.
Who makes Richpanel?
Richpanel is made by Richpanel, based in United States.
Which should I choose, Gorgias or Richpanel?
Choose Gorgias if you value very tight shopify integration and no per-seat fees. Choose Richpanel if you value strong self-service deflection and built for retail workflows.