kitio.aiGorgias vs BestChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gorgias starts at $10/mo and BestChat starts at $10/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shopify order actions
- AI Agent for support
- Shopping assistant
- Social and chat inbox
- Macros and rules
- AI SmartBot for stores
- Product catalog learning
- AI reply writing
- AI Insights
- Shopify, Wix and WordPress apps
| Feature | Gorgias | BestChat |
|---|---|---|
| Best for | E-commerce help desk with an AI agent built for Shopify stores | Live chat with an AI SmartBot that learns your online store's products |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $10/mo | $10/mo |
| Free plan | No, trial available | Yes |
| Made by | Gorgias | BestChat |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Gorgias starts at $10/mo and BestChat starts at $10/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter
$10/mo
- 50 billable tickets per month
- Unlimited users
Basic
$60/mo
- 300 billable tickets per month
Pro
$360/mo
- 2,000 billable tickets per month
Advanced
$900/mo
- 5,000 billable tickets per month
Enterprise
Contact sales
- Custom ticket volume
- Dedicated support
5 plans
Free
Free
- 80 AI chats per month
- 80 products learned
- 1 agent seat
Starter
$10/mo
- 300 AI chats per month
- 300 products learned
- 100 AI training items
Basic
$30/mo
- 1,000 AI chats per month
- No BestChat branding
- 3 agent seats
Growth
$60/mo
- 3,000 AI chats per month
- Unlimited training items
- 6 agent seats
Enterprise
$450/mo
- Unlimited AI chats
- Independent data model
- Tuning by data scientists
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gorgias
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
- AI resolutions can be billed twice
- Less suited to non-retail support
- Costs rise with ticket volume
BestChat
- Free plan with AI chats
- Low entry price
- Works with popular store builders
- AI chat caps on every paid tier
- Branding stays on the cheapest plans
- Few details on the AI model used
Which one should you choose?
Choose Gorgias if you want:
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
Watch out: ai resolutions can be billed twice.
Choose BestChat if you want:
- Free plan with AI chats
- Low entry price
- Works with popular store builders
Watch out: ai chat caps on every paid tier.
Gorgias vs BestChat FAQ
What is the difference between Gorgias and BestChat?
Gorgias: E-commerce help desk with an AI agent built for Shopify stores. BestChat: Live chat with an AI SmartBot that learns your online store's products. Both are customer support tools.
Is Gorgias or BestChat cheaper?
Gorgias starts at $10/mo and BestChat starts at $10/mo. Check both pricing pages for current plans.
Do Gorgias and BestChat have free plans?
Gorgias: No, trial available. BestChat: Yes.
Who makes Gorgias?
Gorgias is made by Gorgias, based in United States.
Who makes BestChat?
BestChat is made by BestChat.
Which should I choose, Gorgias or BestChat?
Choose Gorgias if you value very tight shopify integration and no per-seat fees. Choose BestChat if you value free plan with ai chats and low entry price.