kitio.aiGorgias vs Yuma AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gorgias has the lower starting price: about $10 a month, against $1200 for Yuma AI.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shopify order actions
- AI Agent for support
- Shopping assistant
- Social and chat inbox
- Macros and rules
- Ticket resolution agents
- Order actions in Shopify
- Sales and social AI
- Voice AI for calls
- Brand-voice guardrails
- 100+ integrations
| Feature | Gorgias | Yuma AI |
|---|---|---|
| Best for | E-commerce help desk with an AI agent built for Shopify stores | AI agents that resolve e-commerce support tickets, sales chats and DMs |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $10/mo | $14400/yr |
| Free plan | No, trial available | No |
| Made by | Gorgias | Yuma AI |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Gorgias has the lower starting price: about $10 a month, against $1200 for Yuma AI.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter
$10/mo
- 50 billable tickets per month
- Unlimited users
Basic
$60/mo
- 300 billable tickets per month
Pro
$360/mo
- 2,000 billable tickets per month
Advanced
$900/mo
- 5,000 billable tickets per month
Enterprise
Contact sales
- Custom ticket volume
- Dedicated support
4 plans
Starter
$14400/yr
- About 12,000 resolutions a year
- Multi-agent system
- Brand-voice controls
- Slack support
Growth
$40000/yr
- About 48,000 resolutions a year
- No overage fees on annual plans
- Dedicated account manager
Scale
$90000/yr
- About 120,000 resolutions a year
- Volume pricing
- Dedicated solutions engineering
Custom
Contact sales
- Over 120,000 resolutions a year
- Rates down toward $0.55 each
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gorgias
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
- AI resolutions can be billed twice
- Less suited to non-retail support
- Costs rise with ticket volume
Yuma AI
- Pay only for full resolutions
- Works on top of your helpdesk
- Covers email, social and voice
- 12-month commitment required
- Starts at $14,400 a year
- Aimed at established DTC brands
Which one should you choose?
Choose Gorgias if you want:
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
Watch out: ai resolutions can be billed twice.
Choose Yuma AI if you want:
- Pay only for full resolutions
- Works on top of your helpdesk
- Covers email, social and voice
Watch out: 12-month commitment required.
Gorgias vs Yuma AI FAQ
What is the difference between Gorgias and Yuma AI?
Gorgias: E-commerce help desk with an AI agent built for Shopify stores. Yuma AI: AI agents that resolve e-commerce support tickets, sales chats and DMs. Both are customer support tools.
Is Gorgias or Yuma AI cheaper?
Gorgias has the lower starting price: about $10 a month, against $1200 for Yuma AI.
Do Gorgias and Yuma AI have free plans?
Gorgias: No, trial available. Yuma AI: No.
Who makes Gorgias?
Gorgias is made by Gorgias, based in United States.
Who makes Yuma AI?
Yuma AI is made by Yuma AI.
Which should I choose, Gorgias or Yuma AI?
Choose Gorgias if you value very tight shopify integration and no per-seat fees. Choose Yuma AI if you value pay only for full resolutions and works on top of your helpdesk.