kitio.aiGorgias vs Molin AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gorgias starts at $10/mo and Molin AI starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shopify order actions
- AI Agent for support
- Shopping assistant
- Social and chat inbox
- Macros and rules
- AI shopping assistant
- AI support agent
- Order tracking and changes
- Phone support
- Sentiment and quality analysis
- API access
| Feature | Gorgias | Molin AI |
|---|---|---|
| Best for | E-commerce help desk with an AI agent built for Shopify stores | AI shopping assistant and support agent for Shopify stores |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $10/mo | See pricing page |
| Free plan | No, trial available | Yes |
| Made by | Gorgias | Molin AI |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Gorgias starts at $10/mo and Molin AI starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter
$10/mo
- 50 billable tickets per month
- Unlimited users
Basic
$60/mo
- 300 billable tickets per month
Pro
$360/mo
- 2,000 billable tickets per month
Advanced
$900/mo
- 5,000 billable tickets per month
Enterprise
Contact sales
- Custom ticket volume
- Dedicated support
5 plans
Free
Free
- 25 conversations per month
- 500 products
Startup
$19/mo billed yearly
- 125 conversations per month
- Up to 2,000 products
- Lead capture and social integrations
Growth
$55/mo billed yearly
- 500 conversations per month
- Up to 10,000 products
- Order updates and tracking codes
Scale
$119/mo billed yearly
- 1,250 conversations per month
- Up to 50,000 products
- Order changes and cancellations
Enterprise
Custom
- Unlimited conversations
- Custom integrations
- Universal inbox
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gorgias
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
- AI resolutions can be billed twice
- Less suited to non-retail support
- Costs rise with ticket volume
Molin AI
- Free plan to test on a live store
- Handles both sales and support
- Can modify and cancel orders
- Team seats cost extra
- Conversation caps on every plan
- Listed prices assume annual billing
Which one should you choose?
Choose Gorgias if you want:
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
Watch out: ai resolutions can be billed twice.
Choose Molin AI if you want:
- Free plan to test on a live store
- Handles both sales and support
- Can modify and cancel orders
Watch out: team seats cost extra.
Gorgias vs Molin AI FAQ
What is the difference between Gorgias and Molin AI?
Gorgias: E-commerce help desk with an AI agent built for Shopify stores. Molin AI: AI shopping assistant and support agent for Shopify stores. Both are customer support tools.
Is Gorgias or Molin AI cheaper?
Gorgias starts at $10/mo and Molin AI starts at See pricing page. Check both pricing pages for current plans.
Do Gorgias and Molin AI have free plans?
Gorgias: No, trial available. Molin AI: Yes.
Who makes Gorgias?
Gorgias is made by Gorgias, based in United States.
Who makes Molin AI?
Molin AI is made by Molin AI.
Which should I choose, Gorgias or Molin AI?
Choose Gorgias if you value very tight shopify integration and no per-seat fees. Choose Molin AI if you value free plan to test on a live store and handles both sales and support.