kitio.aiGorgias vs Zipchat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gorgias starts at $10/mo and Zipchat starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shopify order actions
- AI Agent for support
- Shopping assistant
- Social and chat inbox
- Macros and rules
- Website sales chat
- WhatsApp campaigns and cart recovery
- Instagram and Facebook DM replies
- Agentic product search
- Product page Q&A
- Shopify and WooCommerce support
| Feature | Gorgias | Zipchat |
|---|---|---|
| Best for | E-commerce help desk with an AI agent built for Shopify stores | AI agent for e-commerce sales and support on chat, WhatsApp and social |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $10/mo | See pricing page |
| Free plan | No, trial available | No, 7-day trial |
| Made by | Gorgias | Zipchat |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Gorgias starts at $10/mo and Zipchat starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter
$10/mo
- 50 billable tickets per month
- Unlimited users
Basic
$60/mo
- 300 billable tickets per month
Pro
$360/mo
- 2,000 billable tickets per month
Advanced
$900/mo
- 5,000 billable tickets per month
Enterprise
Contact sales
- Custom ticket volume
- Dedicated support
3 plans
Starter
$64/mo billed yearly
- 750 replies per month
- 1 AI agent
- 1,000 training pages
- Unlimited team members
Pro
$240/mo billed yearly
- 3,000 replies per month
- 3 AI agents
- 75,000 training pages
- Priority support
Scale
$480/mo billed yearly
- 6,000 replies per month
- About 2,500 conversations
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gorgias
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
- AI resolutions can be billed twice
- Less suited to non-retail support
- Costs rise with ticket volume
Zipchat
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
- No free plan after the trial
- Reply caps on each tier
- Listed prices assume annual billing
Which one should you choose?
Choose Gorgias if you want:
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
Watch out: ai resolutions can be billed twice.
Choose Zipchat if you want:
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
Watch out: no free plan after the trial.
Gorgias vs Zipchat FAQ
What is the difference between Gorgias and Zipchat?
Gorgias: E-commerce help desk with an AI agent built for Shopify stores. Zipchat: AI agent for e-commerce sales and support on chat, WhatsApp and social. Both are customer support tools.
Is Gorgias or Zipchat cheaper?
Gorgias starts at $10/mo and Zipchat starts at See pricing page. Check both pricing pages for current plans.
Do Gorgias and Zipchat have free plans?
Gorgias: No, trial available. Zipchat: No, 7-day trial.
Who makes Gorgias?
Gorgias is made by Gorgias, based in United States.
Who makes Zipchat?
Zipchat is made by Zipchat.
Which should I choose, Gorgias or Zipchat?
Choose Gorgias if you value very tight shopify integration and no per-seat fees. Choose Zipchat if you value covers chat, whatsapp, social and email and all languages on every plan.