kitio.aiGorgias vs Brandwise
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gorgias has the lower starting price: about $10 a month, against $49 for Brandwise.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shopify order actions
- AI Agent for support
- Shopping assistant
- Social and chat inbox
- Macros and rules
- AI comment moderation
- AI replies to DMs and email
- Social inbox for FB, IG and TikTok
- Live chat
- Human handoff
- Chat with your data
| Feature | Gorgias | Brandwise |
|---|---|---|
| Best for | E-commerce help desk with an AI agent built for Shopify stores | AI agent that moderates comments and answers DMs for e-commerce brands |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $10/mo | $49/mo |
| Free plan | No, trial available | No, 7-day trial |
| Made by | Gorgias | Brandwise |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Gorgias has the lower starting price: about $10 a month, against $49 for Brandwise.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter
$10/mo
- 50 billable tickets per month
- Unlimited users
Basic
$60/mo
- 300 billable tickets per month
Pro
$360/mo
- 2,000 billable tickets per month
Advanced
$900/mo
- 5,000 billable tickets per month
Enterprise
Contact sales
- Custom ticket volume
- Dedicated support
2 plans
Standard
$49/mo
- Around 2,000 comments a month
- 3,000 credits a month
- All features included
Enterprise
From $402/mo billed yearly
- 32,000+ credits a month
- Custom volume pricing
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gorgias
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
- AI resolutions can be billed twice
- Less suited to non-retail support
- Costs rise with ticket volume
Brandwise
- All features on every plan
- Unlimited team members
- Hides spam and competitor plugs
- Price rises with comment volume
- Built mainly for e-commerce brands
- Enterprise is billed annually
Which one should you choose?
Choose Gorgias if you want:
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
Watch out: ai resolutions can be billed twice.
Choose Brandwise if you want:
- All features on every plan
- Unlimited team members
- Hides spam and competitor plugs
Watch out: price rises with comment volume.
Gorgias vs Brandwise FAQ
What is the difference between Gorgias and Brandwise?
Gorgias: E-commerce help desk with an AI agent built for Shopify stores. Brandwise: AI agent that moderates comments and answers DMs for e-commerce brands. Both are customer support tools.
Is Gorgias or Brandwise cheaper?
Gorgias has the lower starting price: about $10 a month, against $49 for Brandwise.
Do Gorgias and Brandwise have free plans?
Gorgias: No, trial available. Brandwise: No, 7-day trial.
Who makes Gorgias?
Gorgias is made by Gorgias, based in United States.
Who makes Brandwise?
Brandwise is made by Brandwise.
Which should I choose, Gorgias or Brandwise?
Choose Gorgias if you value very tight shopify integration and no per-seat fees. Choose Brandwise if you value all features on every plan and unlimited team members.