kitio.aiSmartsupp vs Brandwise
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Smartsupp starts at See pricing page and Brandwise starts at $49/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Mira AI agent
- AI reply assistant with translation
- Multichannel inbox
- Chatbot flows
- MCP and API access
- Mobile SDK
- AI comment moderation
- AI replies to DMs and email
- Social inbox for FB, IG and TikTok
- Live chat
- Human handoff
- Chat with your data
| Feature | Smartsupp | Brandwise |
|---|---|---|
| Best for | Live chat and Mira AI shopping assistant for online stores | AI agent that moderates comments and answers DMs for e-commerce brands |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | See pricing page | $49/mo |
| Free plan | Yes | No, 7-day trial |
| Made by | Smartsupp | Brandwise |
| Based in | Czechia | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Smartsupp starts at See pricing page and Brandwise starts at $49/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
6 plans
Free
Free
- 25 conversations per month
- Live chat, WhatsApp and Messenger
- 14-day chat history
Mira AI Agent
$16/mo billed yearly
- 100 conversations per month
- One website
- Handover to human agent
Solo
$17/mo billed yearly
- Email inbox connection
- Basic automated messages
- 50 AI reply assists per month
Plus
$25/mo billed yearly
- Automated chatbot workflows
- MCP and API access
- 250 AI reply assists per month
Expert
$83/mo billed yearly
- Premium support
- 500 AI reply assists per month
Ultimate
From $280/mo
- Custom limits and setup
- Dedicated account manager
- API and data exports
2 plans
Standard
$49/mo
- Around 2,000 comments a month
- 3,000 credits a month
- All features included
Enterprise
From $402/mo billed yearly
- 32,000+ credits a month
- Custom volume pricing
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Smartsupp
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
- Human handover built in
- Free plan caps at 25 conversations a month
- AI agent is billed separately
- Listed prices assume annual billing
Brandwise
- All features on every plan
- Unlimited team members
- Hides spam and competitor plugs
- Price rises with comment volume
- Built mainly for e-commerce brands
- Enterprise is billed annually
Which one should you choose?
Choose Smartsupp if you want:
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
Watch out: free plan caps at 25 conversations a month.
Choose Brandwise if you want:
- All features on every plan
- Unlimited team members
- Hides spam and competitor plugs
Watch out: price rises with comment volume.
Smartsupp vs Brandwise FAQ
What is the difference between Smartsupp and Brandwise?
Smartsupp: Live chat and Mira AI shopping assistant for online stores. Brandwise: AI agent that moderates comments and answers DMs for e-commerce brands. Both are customer support tools.
Is Smartsupp or Brandwise cheaper?
Smartsupp starts at See pricing page and Brandwise starts at $49/mo. Check both pricing pages for current plans.
Do Smartsupp and Brandwise have free plans?
Smartsupp: Yes. Brandwise: No, 7-day trial.
Who makes Smartsupp?
Smartsupp is made by Smartsupp, based in Czechia.
Who makes Brandwise?
Brandwise is made by Brandwise.
Which should I choose, Smartsupp or Brandwise?
Choose Smartsupp if you value free plan includes chat, whatsapp and messenger and ai replies translate messages. Choose Brandwise if you value all features on every plan and unlimited team members.