kitio.aiTidio vs Brandwise
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Tidio has the lower starting price: about $29 a month, against $49 for Brandwise.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Lyro AI agent
- Live chat widget
- Shared inbox
- Automation flows
- Shopify integration
- AI comment moderation
- AI replies to DMs and email
- Social inbox for FB, IG and TikTok
- Live chat
- Human handoff
- Chat with your data
| Feature | Tidio | Brandwise |
|---|---|---|
| Best for | Live chat and Lyro AI agent for small online stores and businesses | AI agent that moderates comments and answers DMs for e-commerce brands |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $29/mo | $49/mo |
| Free plan | Yes | No, 7-day trial |
| Made by | Tidio | Brandwise |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Tidio has the lower starting price: about $29 a month, against $49 for Brandwise.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$29/mo
- 100 billable conversations
- Live chat and ticketing
- 50 one-off Lyro AI conversations
Growth
$59/mo
- Starting price, from 250 conversations
- Advanced analytics and permissions
- Automatic assignment and macros
Plus
$300/mo
- Plus monthly usage
- Dedicated success manager
- Discounted usage rates
Premium
Contact sales
- From 3,000 Lyro AI conversations
- Guaranteed 50% Lyro resolution rate
- Pay-per-resolution billing
2 plans
Standard
$49/mo
- Around 2,000 comments a month
- 3,000 credits a month
- All features included
Enterprise
From $402/mo billed yearly
- 32,000+ credits a month
- Custom volume pricing
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Tidio
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
- Several separate usage meters
- Limited for large support teams
- Lyro costs extra on top of plans
Brandwise
- All features on every plan
- Unlimited team members
- Hides spam and competitor plugs
- Price rises with comment volume
- Built mainly for e-commerce brands
- Enterprise is billed annually
Which one should you choose?
Choose Tidio if you want:
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
Watch out: several separate usage meters.
Choose Brandwise if you want:
- All features on every plan
- Unlimited team members
- Hides spam and competitor plugs
Watch out: price rises with comment volume.
Tidio vs Brandwise FAQ
What is the difference between Tidio and Brandwise?
Tidio: Live chat and Lyro AI agent for small online stores and businesses. Brandwise: AI agent that moderates comments and answers DMs for e-commerce brands. Both are customer support tools.
Is Tidio or Brandwise cheaper?
Tidio has the lower starting price: about $29 a month, against $49 for Brandwise.
Do Tidio and Brandwise have free plans?
Tidio: Yes. Brandwise: No, 7-day trial.
Who makes Tidio?
Tidio is made by Tidio, based in United States.
Who makes Brandwise?
Brandwise is made by Brandwise.
Which should I choose, Tidio or Brandwise?
Choose Tidio if you value quick to install on most sites and free plan available. Choose Brandwise if you value all features on every plan and unlimited team members.