kitio.aiTidio vs Siena AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Tidio has the lower starting price: about $29 a month, against $750 for Siena AI.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Lyro AI agent
- Live chat widget
- Shared inbox
- Automation flows
- Shopify integration
- Email, chat and social replies
- Shopify order actions
- Brand voice tuning
- Help desk integrations
- Sentiment insights
| Feature | Tidio | Siena AI |
|---|---|---|
| Best for | Live chat and Lyro AI agent for small online stores and businesses | AI customer service agent built for direct-to-consumer brands |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Paid |
| Starting price | $29/mo | $750/mo |
| Free plan | Yes | No |
| Made by | Tidio | Siena AI |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Tidio has the lower starting price: about $29 a month, against $750 for Siena AI.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$29/mo
- 100 billable conversations
- Live chat and ticketing
- 50 one-off Lyro AI conversations
Growth
$59/mo
- Starting price, from 250 conversations
- Advanced analytics and permissions
- Automatic assignment and macros
Plus
$300/mo
- Plus monthly usage
- Dedicated success manager
- Discounted usage rates
Premium
Contact sales
- From 3,000 Lyro AI conversations
- Guaranteed 50% Lyro resolution rate
- Pay-per-resolution billing
2 plans
Platform fee
$750/mo
- Core AI engine
- Unlimited sandbox
- Onboarding and Slack support
Automation Pack
$0.90 / ticket
- Pay per automated ticket
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Tidio
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
- Several separate usage meters
- Limited for large support teams
- Lyro costs extra on top of plans
Siena AI
- Built for DTC support patterns
- Good social channel coverage
- Works on top of existing desks
- Mainly fits e-commerce
- Pricing not public
- Depends on help desk integrations
Which one should you choose?
Choose Tidio if you want:
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
Watch out: several separate usage meters.
Choose Siena AI if you want:
- Built for DTC support patterns
- Good social channel coverage
- Works on top of existing desks
Watch out: mainly fits e-commerce.
Tidio vs Siena AI FAQ
What is the difference between Tidio and Siena AI?
Tidio: Live chat and Lyro AI agent for small online stores and businesses. Siena AI: AI customer service agent built for direct-to-consumer brands. Both are customer support tools.
Is Tidio or Siena AI cheaper?
Tidio has the lower starting price: about $29 a month, against $750 for Siena AI.
Do Tidio and Siena AI have free plans?
Tidio: Yes. Siena AI: No.
Who makes Tidio?
Tidio is made by Tidio, based in United States.
Who makes Siena AI?
Siena AI is made by Siena AI.
Which should I choose, Tidio or Siena AI?
Choose Tidio if you value quick to install on most sites and free plan available. Choose Siena AI if you value built for dtc support patterns and good social channel coverage.