kitio.aiSmartsupp vs Siena AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Smartsupp starts at See pricing page and Siena AI starts at $750/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Mira AI agent
- AI reply assistant with translation
- Multichannel inbox
- Chatbot flows
- MCP and API access
- Mobile SDK
- Email, chat and social replies
- Shopify order actions
- Brand voice tuning
- Help desk integrations
- Sentiment insights
| Feature | Smartsupp | Siena AI |
|---|---|---|
| Best for | Live chat and Mira AI shopping assistant for online stores | AI customer service agent built for direct-to-consumer brands |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Paid |
| Starting price | See pricing page | $750/mo |
| Free plan | Yes | No |
| Made by | Smartsupp | Siena AI |
| Based in | Czechia | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Smartsupp starts at See pricing page and Siena AI starts at $750/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
6 plans
Free
Free
- 25 conversations per month
- Live chat, WhatsApp and Messenger
- 14-day chat history
Mira AI Agent
$16/mo billed yearly
- 100 conversations per month
- One website
- Handover to human agent
Solo
$17/mo billed yearly
- Email inbox connection
- Basic automated messages
- 50 AI reply assists per month
Plus
$25/mo billed yearly
- Automated chatbot workflows
- MCP and API access
- 250 AI reply assists per month
Expert
$83/mo billed yearly
- Premium support
- 500 AI reply assists per month
Ultimate
From $280/mo
- Custom limits and setup
- Dedicated account manager
- API and data exports
2 plans
Platform fee
$750/mo
- Core AI engine
- Unlimited sandbox
- Onboarding and Slack support
Automation Pack
$0.90 / ticket
- Pay per automated ticket
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Smartsupp
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
- Human handover built in
- Free plan caps at 25 conversations a month
- AI agent is billed separately
- Listed prices assume annual billing
Siena AI
- Built for DTC support patterns
- Good social channel coverage
- Works on top of existing desks
- Mainly fits e-commerce
- Pricing not public
- Depends on help desk integrations
Which one should you choose?
Choose Smartsupp if you want:
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
Watch out: free plan caps at 25 conversations a month.
Choose Siena AI if you want:
- Built for DTC support patterns
- Good social channel coverage
- Works on top of existing desks
Watch out: mainly fits e-commerce.
Smartsupp vs Siena AI FAQ
What is the difference between Smartsupp and Siena AI?
Smartsupp: Live chat and Mira AI shopping assistant for online stores. Siena AI: AI customer service agent built for direct-to-consumer brands. Both are customer support tools.
Is Smartsupp or Siena AI cheaper?
Smartsupp starts at See pricing page and Siena AI starts at $750/mo. Check both pricing pages for current plans.
Do Smartsupp and Siena AI have free plans?
Smartsupp: Yes. Siena AI: No.
Who makes Smartsupp?
Smartsupp is made by Smartsupp, based in Czechia.
Who makes Siena AI?
Siena AI is made by Siena AI.
Which should I choose, Smartsupp or Siena AI?
Choose Smartsupp if you value free plan includes chat, whatsapp and messenger and ai replies translate messages. Choose Siena AI if you value built for dtc support patterns and good social channel coverage.