kitio.aiAdded Nov 5, 2026
Kayako
PaidHelp desk with an AI agent that resolves tickets for you
What is Kayako?
Kayako is a customer support help desk built around an AI agent called Kay, which answers and resolves tickets across email, chat and voice. It targets support teams that want to clear backlogs without hiring more agents, and the vendor sets the system up for you.
The platform covers a shared inbox, ticketing, a knowledge base, a live chat widget, automation rules and reporting. Kay works on top of that, taking actions to close requests instead of only suggesting replies. Teams that already use another help desk can add Kay to it without switching.
Kay is billed per resolved conversation, with the site quoting one dollar for each resolution. The full Kayako One package includes the help desk with Kay built in, and a Kayako team handles onboarding and setup. The company states that it is SOC 2 compliant.
Features
- AI agent for ticket resolution
- Shared inbox and ticketing
- Knowledge base
- Live chat widget
- Automation rules
- Reporting and analytics
Tags
Releases
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Organization
Kayako
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
Cons
- No self-serve plans or prices listed
- Resolution counts decide the AI bill
- Few integrations named on the homepage
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Q&A
What is Kayako?
Kayako is a customer support help desk built around an AI agent called Kay, which answers and resolves tickets across email, chat and voice. It targets support teams that want to clear backlogs without hiring more agents, and the vendor sets the system up for you.
Can I use Kay without replacing my current help desk?
Yes. Kayako says it can add Kay to a help desk you already use, so you do not have to move to Kayako One.
How is the AI agent priced?
Kay is charged per resolution, and the pricing page quotes $1 for each resolved conversation.
How much does Kayako cost?
Kayako is paid.
Is there a free version of Kayako?
No. Kayako is a paid tool.
What are the main features of Kayako?
AI agent for ticket resolution, Shared inbox and ticketing, Knowledge base, Live chat widget, Automation rules, Reporting and analytics.
Who makes Kayako?
Kayako is made by Kayako.
What are the best alternatives to Kayako?
Popular alternatives include Zendesk, Intercom, Salesforce Service Cloud.