kitio.aiAdded Oct 28, 2026
Fin
Free trialAI customer agent that resolves support conversations on any help desk
What is Fin?
Fin is an AI agent that answers customer questions from your help center, past conversations and connected systems, then hands off to a human when needed. It is built for support teams of any size and is billed per resolved outcome rather than per seat.
Fin works across chat, email, phone, WhatsApp, SMS, Slack and Discord. It runs natively in the Intercom help desk but can also sit on top of Zendesk, Salesforce, HubSpot or Freshdesk, so teams can add it without moving their tickets. Procedures let it follow multi-step workflows such as refunds or account changes.
The company behind Fin was called Intercom until May 2026, when it renamed itself after the product. Salesforce completed its acquisition of Fin in September 2026, and the product continues to be sold on its own.
Features
- Answers from your knowledge base
- Multi-step Procedures
- Voice and email support
- Works with Zendesk and Salesforce
- Resolution reporting
Tags
Releases
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Fin was added to the directory.
Organization
Fin (Salesforce)
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Free trial
- Paid options from
- Not listed
- Free trial duration
- 14 days
Fin plans
Fin AI Agent
$0.99 per outcome
- Works with your existing helpdesk
- Pay only for resolved outcomes
- Spending limits and alerts
Fin + Intercom helpdesk
$19/seat/mo + $0.99/outcome
- Per seat for the helpdesk
- Natively integrated platform
- Fin outcomes billed on top
Fin Voice
$1.99 per voice outcome
- AI voice support
- Available via sales
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the Fin site.Official pricing
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Pros and cons
Pros
- No need to switch help desks
- Pay only for resolved outcomes
- Strong handoff to human agents
Cons
- Per-outcome costs grow with volume
- Best features tied to the Intercom desk
- Ownership change adds roadmap uncertainty
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Q&A
What is Fin?
Fin is an AI agent that answers customer questions from your help center, past conversations and connected systems, then hands off to a human when needed. It is built for support teams of any size and is billed per resolved outcome rather than per seat.
Is Fin the same as Intercom?
Fin is the AI agent, and Intercom is the help desk it runs in by default. The company renamed itself Fin in 2026, but Intercom remains the name of its help desk software.
Can Fin work with Zendesk?
Yes. Fin connects to Zendesk tickets and messaging so your team can keep Zendesk as the system of record.
How much does Fin cost?
Fin is free trial. There is a 14-day free trial.
Is there a free version of Fin?
No, but you can try it free for 14 days before paying.
What are the main features of Fin?
Answers from your knowledge base, Multi-step Procedures, Voice and email support, Works with Zendesk and Salesforce, Resolution reporting.
Who makes Fin?
Fin is made by Fin (Salesforce).
What are the best alternatives to Fin?
Popular alternatives include Zendesk, Intercom, Salesforce Service Cloud.