kitio.aiAdded Oct 28, 2026
DevRev
FreemiumAI-native platform linking customer support, product and engineering
What is DevRev?
DevRev is a platform that connects customer support tickets with product and engineering work items in one system. It is aimed at software companies, and its AI agents answer customers, triage tickets and link issues to the code and features they affect.
Conversations from chat, email and Slack become tickets that can be linked to bugs, feature requests and product parts. DevRev's knowledge graph pulls in data from tools like Jira, GitHub and Salesforce, so its AI can answer questions and spot duplicate issues across teams.
It was founded by Dheeraj Pandey, co-founder of Nutanix. DevRev offers a free tier for small teams and paid plans for larger organisations. Pricing for paid tiers is per seat, and enterprise plans add security controls and custom data retention.
Features
- Support and engineering in one system
- AI customer agent
- Knowledge graph
- Jira and GitHub sync
- Ticket deduplication
Tags
Releases
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Organization
DevRev
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Freemium
- Paid options from
- Not listed
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Pros and cons
Pros
- Closes loop between support and dev
- Unified data model
- Free tier to start
Cons
- Broad scope takes time to adopt
- Less known than legacy desks
- Some features still maturing
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Q&A
What is DevRev?
DevRev is a platform that connects customer support tickets with product and engineering work items in one system. It is aimed at software companies, and its AI agents answer customers, triage tickets and link issues to the code and features they affect.
How much does DevRev cost?
DevRev is freemium.
Is there a free version of DevRev?
Yes. DevRev has a free plan, and paid plans add more usage and features.
What are the main features of DevRev?
Support and engineering in one system, AI customer agent, Knowledge graph, Jira and GitHub sync, Ticket deduplication.
Who makes DevRev?
DevRev is made by DevRev.
What are the best alternatives to DevRev?
Popular alternatives include Zendesk, Intercom, Salesforce Service Cloud.