kitio.aiSalesforce Service Cloud vs Kayako
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Salesforce Service Cloud starts at $25/mo and Kayako starts at See pricing page. Check both pricing pages for current plans.
Salesforce customer service platform with Agentforce AI agents
Free trial · $25/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Case management
- Agentforce AI agents
- Omnichannel routing
- Knowledge base
- Service analytics
- AI agent for ticket resolution
- Shared inbox and ticketing
- Knowledge base
- Live chat widget
- Automation rules
- Reporting and analytics
| Feature | Salesforce Service Cloud | Kayako |
|---|---|---|
| Best for | Salesforce customer service platform with Agentforce AI agents | Help desk with an AI agent that resolves tickets for you |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $25/mo | See pricing page |
| Free plan | No, trial available | No |
| Made by | Salesforce | Kayako |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Both offer: Knowledge base.
Pricing compared
Salesforce Service Cloud starts at $25/mo and Kayako starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter Suite
$25/mo
- Per user
- Case management
- Email and knowledge base
Pro Suite
$100/mo
- Per user, billed annually
- Service automation
- Omni-channel routing
Enterprise
$175/mo
- Per user, billed annually
- Advanced case workflows
- Customizable service console
Unlimited
$350/mo
- Per user, billed annually
- Premier support
- Full sandbox
Agentforce Max Edition
$550/mo
- Per user, starting price
- Agentforce add-on included
- 2.75M Flex Credits per org/year
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Salesforce Service Cloud
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
- Expensive per user
- Needs admins or consultants
- AI usage billed separately
Kayako
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
- No self-serve plans or prices listed
- Resolution counts decide the AI bill
- Few integrations named on the homepage
Which one should you choose?
Choose Salesforce Service Cloud if you want:
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
Watch out: expensive per user.
Choose Kayako if you want:
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
Watch out: no self-serve plans or prices listed.
Salesforce Service Cloud vs Kayako FAQ
What is the difference between Salesforce Service Cloud and Kayako?
Salesforce Service Cloud: Salesforce customer service platform with Agentforce AI agents. Kayako: Help desk with an AI agent that resolves tickets for you. Both are customer support tools.
Is Salesforce Service Cloud or Kayako cheaper?
Salesforce Service Cloud starts at $25/mo and Kayako starts at See pricing page. Check both pricing pages for current plans.
Do Salesforce Service Cloud and Kayako have free plans?
Salesforce Service Cloud: No, trial available. Kayako: No.
Who makes Salesforce Service Cloud?
Salesforce Service Cloud is made by Salesforce, based in United States.
Who makes Kayako?
Kayako is made by Kayako.
Which should I choose, Salesforce Service Cloud or Kayako?
Choose Salesforce Service Cloud if you value native link to salesforce crm data and highly customisable. Choose Kayako if you value pay per resolution instead of per seat for the ai and onboarding handled by the vendor.